Kliovo Shop
Order Management Software for D2C Brands in Pakistan.
You built a brand. Kliovo runs the operation behind it — COD confirmation, courier routing, fraud detection, LTV tracking, and cart recovery. All from one screen, built for the Pakistan market from day one.
The D2C ops problem, Pakistan edition
Three things breaking your D2C operation right now.
Managing 200+ daily orders across three courier portals manually
Your ops team opens TCS, then Leopards, then Trax — three separate logins, three separate booking flows. Every morning, someone copy-pastes order details by hand. At 200 orders a day, that is four hours of data entry before a single box ships. When one courier's API goes down mid-batch, you find out from the customer, not the dashboard.
No visibility into which customers RTO repeatedly
You ship to Karachi. 35% come back. You don't know if it's the same 12 customers cycling through new numbers, or a city-wide problem. Your team confirms every order the same way, with the same effort, regardless of risk. The customer who RTOed three times in two months gets the same 60-second confirmation as your most loyal buyer. That is a data problem — and right now you have no data.
Revenue leaking through abandoned carts and delayed confirmations
Someone adds your Rs 4,500 serum to cart on Instagram. Doesn't complete. Your email sends a discount code at 2 AM. They don't open email. The cart dies. Meanwhile, every COD order that ships unconfirmed has a 30% chance of coming back — Rs 850 in logistics cost per return. At 500 orders a day, that's Rs 127,500 in daily return exposure. No system is catching this.
How Kliovo solves it
Four capabilities that change your D2C operation from day one.
COD confirmation in 60 seconds — no calls
The moment a COD order is placed, Kliovo fires a WhatsApp message with interactive buttons. The customer taps Confirm or Cancel. No call required from your team. The 98% WhatsApp open rate means you get an answer fast — and only confirmed orders ship. RTO rates drop 40% from week one.
AI fraud detection before the box leaves
Seven anomaly checks run on every order in 0.4 seconds. Invalid phone, high-value COD unconfirmed, repeat-RTO customer number, zero COD amount, missing city — all flagged before dispatch. The customer who RTOed three times doesn't get the same treatment as your VIP buyer anymore.
Smart courier routing across 7 Pakistani couriers
Set your rules once: route orders above Rs 10,000 to TCS, Karachi same-day to Swyft, heavy parcels to Leopards. Kliovo applies your logic automatically on every order. No manual assignment. No wrong courier choice at 9 AM when the ops manager is late.
Customer LTV and blacklisting from order one
Every order builds a customer profile automatically. LTV tier assigned on every transaction: VIP, Repeat, New. Customers with 3+ undelivered orders are flagged for review on their next order — before you ship. Cart recovery via WhatsApp runs in the background, recovering 35–40% of abandoned carts without any manual follow-up.
Key features
Built for D2C operations — everything included.
COD Confirmation in 60s
WhatsApp interactive buttons fire within 60 seconds of every COD order. 98% open rate. No call required from your team.
AI Fraud Detection
7 anomaly checks per order in 0.4 seconds. Invalid phone, high-value COD, repeat-RTO history, zero amounts — all caught before dispatch.
7 Courier Smart Routing
TCS, Leopards, Trax, BlueEx, PostEx, Swyft, Sonic. One set of rules routes every order to the right courier automatically.
Customer LTV Tracking
VIP, Repeat, and New tiers assigned automatically from the first order. See who your best customers are — and who your biggest RTO risks are.
WhatsApp Cart Recovery
35–40% cart recovery rate via WhatsApp vs. 2–5% with email. Triggered automatically on abandoned checkout — no manual follow-up needed.
Customer Blacklisting
Block repeat fraudsters by phone number. Blacklisted customers trigger an automatic hold on every future order — before confirmation is sent.
RTO Analytics by City and Courier
Know exactly where you're losing: which city, which courier, which customer segment. Break the pattern, not just measure it.
CN Label Printing
Branded CN labels and official courier CNs printed in one click from the same dashboard. No courier portal login required.
Done-For-You Option
Kliovo's team configures your courier rules, WhatsApp templates, fraud thresholds, and automation flows. Fully operational within 24 hours.
Who uses this
Three D2C operators who switched — and what changed.
Karachi fashion brand — 500 orders/day
Before: We had 7 people doing nothing but confirmation calls and CN booking. At 500 orders a day, two shifts weren't enough. Sundays were a disaster — orders sat unconfirmed for 18 hours before anyone could call.
After: COD confirmation now fires automatically via WhatsApp in under 60 seconds. We reassigned 5 of those 7 people to packing and dispatch. Sunday is no different from Monday — the system runs without us.
Skincare D2C growing 40% month-on-month
Before: Growth sounds great. In reality it meant 40% more fake orders every month. We were getting hit hard by customers who'd confirm on WhatsApp and then refuse delivery — same city, different phone numbers every time.
After: The undelivered hold rule now catches those patterns automatically. Any phone with 3+ returns gets flagged before we even send a confirmation. Our RTO from Rawalpindi dropped from 38% to under 9% in six weeks.
Supplement brand — Rs 800K lost to fake orders last quarter
Before: High-value supplements, Rs 8,000–14,000 per order, COD. We had a coordinated fraud problem — professional fraudsters placing multiple orders across different names. By the time we noticed the pattern, Rs 800,000 was already in boxes that came back empty.
After: High-value COD flag plus blacklisting by phone has stopped every repeat offender we've identified. We also now route all orders above Rs 10,000 through TCS with signature confirmation — the extra friction alone cut our high-value RTO by 60%.
What D2C brands using Kliovo see.
40%
Average RTO reduction
After automated WhatsApp COD confirmation is fully live. Measured from week one.
35–40%
Cart recovery rate via WhatsApp
vs. 2–5% with email recovery for the same abandoned carts.
Rs 850
Saved per blocked fraudulent return
7 anomaly checks fire on every order before dispatch — 0.4 seconds.
60s
COD confirmation time — median
From order placed to WhatsApp confirmation delivered. No call required.
Frequently asked questions
What order volume does Kliovo Shop scale to?
There is no hard ceiling. Active D2C brands on Kliovo process between 200 and 5,000+ orders per day. The barcode scanning center, bulk actions (14 available), and aging kanban are designed for warehouse teams at high volume. Multi-store is available on Pro and Enterprise — unlimited stores, one dashboard.
How does the AI detect fake orders?
Seven checks run simultaneously on every order in 0.4 seconds. They cover: phone number format validity, COD amount being zero, the order being unconfirmed for 24+ hours, the order being stale (7+ days), the order being dispatched with no CN, a missing city in the address, and high-value COD above your configured threshold (default Rs 15,000). Six additional auto-triage rules check the customer's order history — undelivered count, pending duplicates, coupon abuse, return patterns, and payment status.
Can I track customer LTV across all their orders?
Yes. Every customer has a profile that builds automatically from the first order. Kliovo tracks total spend, order count, LTV tier (VIP / Repeat / New), and full return history. Tiers are recalculated on every new order. You can filter your entire order list by customer tier — useful for running VIP-only broadcasts or identifying high-risk segments.
What Pakistani couriers are integrated?
Seven: TCS, Leopards Courier, Trax, BlueEx, PostEx, Swyft, and Sonic. All integrations are bidirectional — you book the CN from Kliovo and tracking status updates flow back automatically. TCS COD reconciliation is also built in, with an automated report that replaces the monthly Excel exercise.
How does cart recovery work?
When a customer abandons a cart on your Shopify or WooCommerce store, the webhook fires into Kliovo. A WhatsApp cart recovery message goes out on your configured delay (typically 30–60 minutes). Interactive buttons let the customer complete the order directly. No email, no code, no follow-up from your team. Recovery rates of 35–40% are typical — compared to 2–5% with email.
Is there a Done-For-You setup option?
Yes. Kliovo offers three service models: Self-Serve (you configure everything), Done-For-You (Kliovo's team sets up your courier rules, WhatsApp templates, anomaly thresholds, and automation flows — fully operational within 24 hours), and Fully Managed with CSR (Kliovo's own agents run your WhatsApp operation end-to-end). Most D2C brands start with Done-For-You.
Key features for D2C brands
Kliovo Shop
Set up in under a day. RTO starts dropping in week one.
COD confirmation live within 24 hours. Courier routing configured to your rules. Fraud detection on from the first order. No spreadsheets.