How can we help you?
Guides, video tutorials, and step-by-step walkthroughs for every Kliovo product.
Most-read guides
How to get the WhatsApp Green Tick (verified badge)
COD order confirmation flow — complete setup
How to train ovo AI from conversations
Broadcast campaigns: how to send bulk WhatsApp messages legally
Setting up comment automation (Instagram/Facebook → DM)
Smart courier routing — auto-assign by city and weight
Browse by topic
Getting started
Connect WhatsApp, invite your team, and send your first message in under 10 minutes.
- How to connect your WhatsApp Business number5 min
- Inviting team members and setting roles3 min
- Setting up your first auto-reply4 min
- Understanding the shared inbox6 min
- Mobile app: PWA setup guide3 min
Flow builder
Build drag-and-drop automation flows for order confirmation, appointments, FAQs, and more.
- Flow builder overview and canvas navigation7 min
- COD order confirmation flow — step by step10 min
- Appointment reminder flow with reschedule option8 min
- Using conditions, delays, and branches9 min
- 20 ready-made flow templates5 min
ovo AI setup
Train your AI, build a knowledge base, and configure smart escalation rules.
- Adding your first knowledge base documents6 min
- One-click agent training — teaching from conversations4 min
- Setting up smart escalation and SLA rules8 min
- Roman Urdu AI — how it handles different spellings5 min
- Understanding the nightly self-improvement cycle6 min
Kliovo Shop
COD confirmation flows, courier integration, CN printing, and order management.
- Connecting your first courier (TCS / Leopards / Trax)7 min
- Setting up smart courier routing rules9 min
- Printing CN labels and processing bookings5 min
- COD confirmation flow — full walkthrough11 min
- Shopify & WooCommerce sync setup8 min
Contacts & segments
Import contacts, build smart segments with AND/OR filters, and manage your audience.
- Importing contacts via CSV4 min
- Building smart segments with AND/OR filters7 min
- Contact labels and tags3 min
- AI contact memory — what gets saved and when5 min
- Blacklisting contacts2 min
Account & billing
Manage your subscription, team access, API keys, and billing settings.
- Changing your plan and billing cycle3 min
- Managing team roles and permissions4 min
- Generating and rotating API keys3 min
- Setting up webhooks6 min
- Downloading invoices and payment history2 min
Prefer video tutorials?
Step-by-step walkthroughs on YouTube — flow builder, courier setup, ovo AI training, and more.
Can't find what you need?
Our support team is available Monday–Saturday, 9 AM–11 PM PKT. WhatsApp is fastest. We respond to every message.
WhatsApp support
Fastest response. Message our support team directly on WhatsApp.
Email support
Send a detailed support ticket. Great for complex issues with screenshots.
Book a 1-on-1 call
Our team walks you through setup, flow building, or AI configuration live.
Your data is safe. All support communications are private and confidential. We will never access your customer conversations without your explicit permission.