Kliovo Shop
WhatsApp COD confirmation software that stops RTO before the box ships.
Pakistani e-commerce loses 30% of COD orders to return-to-origin. The fix is not a better courier. It is a 60-second confirmation conversation on WhatsApp — before a single box leaves your shelf.
How COD Confirmation works
Order placed
Order created on WooCommerce, Shopify, or Daraz — syncs to Kliovo Shop via webhook in real time. Confirmation engine activates immediately.
WhatsApp sent in 60s
Meta Cloud API sends the confirmation message within 60 seconds of order creation. Interactive buttons included — Confirm Order, Cancel, Call Me.
Customer taps Confirm
One tap. No typing. The button reply is parsed instantly and the order status updates to confirmed — automatically, with no operator action.
CN booked or order removed
Confirmed orders enter courier routing. Cancelled orders are removed from the queue instantly. Unresponsive orders are flagged for review.
Everything included
12 features built into COD Confirmation — all always-on, zero configuration required to start.
60-second trigger
From order creation to WhatsApp message in under a minute. No manual action required.
Interactive button replies
Confirm Order, Cancel, or Call Me — tap replies sent via Meta-approved interactive templates. No typing required.
Multi-language templates
Send confirmation in English, Roman Urdu, or Urdu script. Template language detected from customer preference or set per store.
No-response escalation
If the customer does not reply within your configured window, the order is auto-flagged as unconfirmed and surfaced for operator review.
Scheduled retry
Second confirmation attempt sent after configurable delay — 2 hours, 6 hours, or next morning. You control the cadence.
COD=0 protection
Orders placed as COD but with zero COD amount are caught before the confirmation message goes out. Prevents the courier from arriving with no payment due.
Confirmation analytics
Track confirmation rate, average response time, and cancellation rate per product category and city. Know where your RTO originates.
Skip-if-already-confirmed
Duplicate confirmation messages are blocked automatically. If the customer already replied, no second message is sent — no matter what triggered the flow.
Custom delay window
Set different confirmation windows per order value. A Rs 3,000 order might get 6 hours. A Rs 15,000 order might get 24 hours and a manual call.
Agent override
Operators can manually mark an order as confirmed or cancelled directly from the dashboard — no message required. Full audit trail attached.
Meta Cloud API direct
Meta Tech Provider verified. 98% open rate, 99.9% delivery rate on confirmation messages.
Full audit trail
Every confirmation timestamped — message sent, delivered, read, replied. Attached to the order permanently.
Built for teams that ship COD at scale
The brand shipping 300 COD orders a day from Karachi
The pain: We were running 28% RTO — almost one in three orders coming back. Karachi had the worst numbers. Most returns were customers who never intended to keep the order. We had no way to know before dispatch.
The fix: COD Confirmation cut our unintentional return rate by more than half in six weeks. The customers who don't respond within 6 hours now go to a hold queue. We call the high-value ones. The rest we cancel before booking the CN.
The ops manager who used to call customers manually
The pain: My team was making 80-100 confirmation calls a day. It took 3 hours every morning. Half the numbers didn't pick up. We'd ship anyway and hope for the best — because we couldn't hold inventory that long.
The fix: Now the WhatsApp message goes out in 60 seconds. 85% of customers confirm by tap. The ones who don't respond within 4 hours get auto-flagged and my team only calls those. We went from 100 calls a day to 12.
The D2C brand that tried email confirmation and got 15% response
The pain: Our Shopify abandoned cart emails get 18% open rate. Our order confirmation emails were getting maybe 15% responses. We thought confirmation was just hard — that customers don't engage after ordering.
The fix: WhatsApp confirmation runs at 92%. The interactive buttons remove all friction. Customers tap Confirm while still on their phone after placing the order. It's not a different message — it's a different channel.
The numbers
60s
Confirmation window from order creation
From webhook received to WhatsApp message delivered. No manual trigger, no delay.
92%
Average COD confirmation rate on WhatsApp
vs. 15% for email follow-up and 55% for voice call. Interactive buttons remove all friction.
Rs 850
Average logistics cost saved per blocked return
Courier return fee + warehouse receiving + working capital held with courier. Per order, per return.
Common use cases
Daily confirmation queue management
Open the COD Confirmation dashboard first thing each morning. The queue shows every order that received a confirmation message in the last 24 hours, bucketed by status: confirmed, cancelled, and awaiting response. Confirmed orders are already in routing. Awaiting-response orders show time elapsed since the message was sent — sort by time to identify which ones have been waiting longest. Orders over your configured response window get escalated to a call queue with one click. Ten minutes clears the overnight backlog.
Handling no-response after 24 hours
Not all customers respond quickly. Some place orders late at night, some have their WhatsApp notifications off. COD Confirmation handles this with a configurable retry schedule. A second message goes out after your defined interval — typically 4 to 6 hours after the first. If there is still no response after 24 hours, the order is automatically flagged as high-risk and moves to a manual review queue. For orders above Rs 8,000, the flag is escalated to a phone call prompt. For lower-value orders, operators can decide in bulk — hold, cancel, or dispatch at risk.
High-value COD requiring extra verification
A Rs 3,000 order that comes back costs Rs 850 in logistics. A Rs 15,000 order that comes back costs Rs 1,200 in logistics plus working capital tied up with the courier for 7-14 days. COD Confirmation lets you configure a high-value threshold — any order above that threshold triggers a different confirmation flow. The WhatsApp message includes the exact COD amount and asks the customer to confirm they have the cash ready. If there is no response, the order is held automatically — it cannot enter courier routing until manually reviewed. This applies across Karachi, Lahore, Islamabad, and all other markets.
Frequently asked questions
How does the 60-second confirmation work?
When an order is created — via WooCommerce, Shopify, or Daraz sync — a webhook fires to Kliovo Shop. The confirmation engine receives the order data and dispatches the WhatsApp message via Meta Cloud API within 60 seconds. No cron jobs, no polling. The message includes the customer name, item names, COD amount, and interactive button options.
What if the customer doesn't respond?
The order stays in unconfirmed status. A second message is sent after your configured retry delay. After the maximum wait window, the order is auto-flagged as high-risk and surfaced in your review queue with time-elapsed context. You decide: hold, call, or cancel. No order falls through the cracks — everything that hasn't been confirmed explicitly is visible in the dashboard.
Does it work for prepaid orders?
COD Confirmation targets COD orders specifically. Prepaid orders have already cleared payment verification and carry lower return risk. That said, you can configure confirmation flows for prepaid orders separately — useful for high-value items or first-time customers where you want an explicit acknowledgment regardless of payment method.
Can I confirm in Roman Urdu?
Yes. Templates are available in English, Roman Urdu, and Urdu script. The confirmation message language can be set per store or detected automatically based on customer interaction history. ovo AI in Kliovo Chat also understands Roman Urdu replies — 'theek hai', 'han', 'confirm kr diya', 'okay' all register as confirmations without any manual parsing.
What happens if the customer confirms but later refuses delivery?
WhatsApp confirmation reduces impulsive or accidental orders — the customers who confirm via button tend to follow through. For courier-stage refusals, this is handled in Returns Management, not COD Confirmation. The confirmation status is logged permanently on the order, so you can see that the customer did confirm — useful context when reviewing dispute patterns with your courier.
Can I set different confirmation windows for different order values?
Yes. Confirmation windows are configurable per order value tier. A typical setup: Rs 3,000-8,000 orders get a 6-hour window with one retry, Rs 8,000-15,000 orders get a 12-hour window with one retry and a call prompt, and Rs 15,000+ orders get a 24-hour window with a mandatory manual review before CN booking. All thresholds are set in your store settings and can be changed at any time.
Works best with
Kliovo Shop
Stop shipping unconfirmed COD. Start recovering Rs 850 per order.
WhatsApp COD confirmation software built for Pakistani e-commerce. 60-second trigger, interactive buttons, Roman Urdu support — live the same day you connect your store.