Since 2018 · 500+ brands · Dubai → Multan → Manchester

Every order confirmed.Every fake one caught.

One screen for orders, couriers, WhatsApp, and the AI watching it all. Built for the brands shipping in COD-heavy markets — and the ones running global ops at scale.

Meta Tech Provider500+ brands2M+ messages / mo4.8★ rating
shop.kliovo.com
Order stream
Today · 467 orders
ovo Shield · active
KL-78421·Ayesha M.
Karachi · TCS · Rs 4,250
OK
KL-78420·Tariq H.
Dubai · Aramex · AED 320
Ship
KL-78419·Rohan K.
Lahore · Leopards · Rs 12,800
Block
KL-78418·Sana A.
Islamabad · PostEx · Rs 2,990
OK
KL-78417·James W.
Manchester · DPD · £89
Ship
60s confirms
98.2%
Shield blocks
127
RTO rate
4.8%
TCSLeopardsTraxBlueExPostExSwyftSonic·DHLFedExAramexDPD+ your courier·TCSLeopardsTraxBlueExPostExSwyftSonic·DHLFedExAramexDPD+ your courier·
The chaos

Built for what breaksthe rest of the stack.

0%
of online carts get abandoned
Most of them never come back. We bring them back on WhatsApp — 35–40% recovery.
0%
of COD orders return undelivered
The single largest profit leak in COD-heavy markets. We engineer it down to single digits.
Sundays
spent in spreadsheets
Order reconciliation, courier tracking, COD reports, customer follow-ups. Reclaim the weekend.
Same problem in Karachi as in Dallas. We've been solving both since 2018.
The engine

One brain.Every step.

From cart to delivered to repeat-buyer. Eight steps. One pipeline. Zero spreadsheets.

Intake
Order arrives
9 sources
Order arrives
9 sources

WooCommerce, Shopify, Daraz, manual, API, OLX, marketplaces, POS, social — all roads enter here. One unified order.

60-second confirmation

Confirmed in 60 seconds.Not 6 hours.

Direct Meta Cloud API. BSP-verified. The customer taps a button. The order confirms. Your CSR team doesn't pick up the phone.

60%
RTO drop
98%
WA open rate
vs email
Works inEnglishRoman UrduاردوالعربيةEspañol
0s
SLA
9:41
SS
Sapphire Studio

online · Meta verified

TODAY
Type a message
BSP-verified · Meta Cloud API
Newovo Shield

Your AI doesn't sleep.Fake orders don't make it through.

Every order goes through 5 forensic checks in 0.4 seconds. Phone history. Address. Order velocity. COD risk. Past behaviour. The order either clears — or it doesn't ship.

ovo Shield · Investigation
Live forensic scan
127
Blocked this month
Case file
Loading…
AM
Ayesha M.
KL-78421·Karachi · TCS
COD
Rs 4,250
Phone
·
Address
·
History
·
Velocity
·
COD risk
·
7 anomaly checks
Every order. Every time. 0.4 seconds.
Invalid phoneCOD = 0Stale order > 7dDispatched without CNMissing cityHigh-value COD unconfirmedDuplicate phone + address
6 auto-triage rules
Tags, holds, escalates — automatically.
Undelivered HoldDouble PendingCoupon HoldIncomplete AddressLO ReturnPayment Pending

“Fake orders ka khel khatam.”

What every PK D2C founder wishes for

Smart routing

Every courier.One screen.

7 Pakistani carriers built in. 40+ global carriers connected. Smart routing picks the right one for every order — by city, weight, payment method, and value. You don't lift a finger.

TCSPK
LeopardsPK
TraxPK
BlueExPK
PostExPK
SwyftPK
SonicPK
DHLGLOBAL
FedExGLOBAL
UPSGLOBAL
AramexGLOBAL
DPDGLOBAL
Islamabad
F-7/4
2.3 kg·COD
Routing…
4-layer routing logic
01
Explicit assignment
If you set a courier per-order, we ship it. Done.
02
Routing rules
Match by destination · weight · payment · store · order value.
03
City-to-courier mapping
Direct lookup for known city / courier coverage.
04
Store default
Fall back to the first active courier on the store.
Your courier not on the list?Plug it in via API· in an afternoon
Pick & Pack · Scanning Center

Scan. Pack. Dispatch.No keyboard. No mistakes.

One barcode in. One status out. The scanner stays focused, beeps on every hit, and updates inventory + courier sheets in the background. Your warehouse runs on muscle memory.

scan.kliovo.local · pack-station-03
Hardware ready
📦Pack
Unpack
🚚Dispatch
Receive returns
scanner>
── waiting ──
[Mode: PACK]Pull trigger or scan barcodeAuto-focus on
Last 5 scans
REF · CUSTOMER · CITY · STATUS
Awaiting first scan…
Packed
412
Errors
3
Total
467
4 scan modes
Hardware-agnostic
USB scanner, Bluetooth scanner, or your phone's camera. Same flow. Same audible beep. Same instant status update.

A 467-order day, packed and dispatched without anyone touching a keyboard.

Returns reduction

30% RTO. Downto single digits.

Return-to-origin is the biggest profit leak in COD-heavy markets. We engineer it out — across phone screening, address validation, undelivered history, and high-value flags. The number stops being a number and starts being a margin.

Before
30% RTO
After
4.8% RTO
0%10%20%30%JANFEBMARAPRMAYJUNIndustry4.8% RTO
40%reduction
average within 90 days
500+brands using
across PK, UAE, UK
Rs 850saved per blocked return
avg. courier + repack cost
Auto-blacklist
Phone numbers with chronic COD-rejection history get blocked at intake. No more shipping to known offenders.
Undelivered Hold
3 strikes from one phone number across any store and the next order from them auto-pauses for human review.
Address checks
Addresses below a length threshold or missing street/landmark get tagged before any courier sheet prints.
High-value flag
COD over Rs 15,000 doesn't ship without explicit human confirmation, even if everything else clears.

“30% to 4.8%. The same WooCommerce, the same couriers, the same customers. Just a smarter intake.”

Six months on Kliovo Shop

Live status

Where every order is.Right now.

Aging buckets across every status. Live courier checkpoints across every shipment. No spreadsheet. No “20-second courier dashboard switch.” One screen, real-time.

Pending orders by age
142 in flight
0–1d
4
KL-78421
KarachiTCS
KL-78422
LahoreLeopards
KL-78423
IslamabadPostEx
KL-78424
MultanTrax
1–2d
4
KL-78410
FaisalabadSwyft
KL-78411
RawalpindiBlueEx
KL-78412
PeshawarTCS
KL-78413
SialkotLeopards
3–4d
4
KL-78395
KarachiSonic
KL-78396
LahorePostEx
KL-78397
HyderabadTrax
KL-78398
MultanSwyft
5–6d
3
KL-78380
QuettaBlueEx
KL-78381
KarachiTCS
KL-78382
FaisalabadLeopards
7–8d
3
KL-78361
LahorePostEx
KL-78362
PeshawarTrax
KL-78363
SialkotSwyft
9+d
2
KL-78340
HyderabadBlueEx
KL-78341
MultanSonic
Live tracking · all couriers
Checkpoint feed
Streaming
KL-78413·Hyderabadjust now
Out for delivery · rider 12 min away
Sonic
KL-78435·Quetta1m ago
In transit · Multan hub
Swyft
KL-78380·Karachi2m ago
Reattempt scheduled · Customer not answering
Leopards
KL-78406·Peshawar4m ago
Reached Karachi facility
Leopards
KL-78339·Sialkot6m ago
Picked up · Faisalabad warehouse
Swyft
Bulk-track every dispatched order
Automatic 2hr refresh — never stale
7 PK couriers · 40+ global
Same dashboard, every region
0 manual lookups
Since 2018, across 500+ brands

You used to switch between 4 courier dashboards. Now you don't open any.

NewLoyalty Engine

Your top 5% spend60% of your revenue.

Talk to them like it. LTV-based segmentation, repeat-buyer alerts, and win-back broadcasts for the customers worth winning back. Your real revenue isn't your next ad spend — it's the customer you already converted.

ovo Loyalty · Customer Roster
Sorted by LTV
Live
  • #1
    JW
    James W.New
    Manchester · 2 orders
    LTV
    £89
  • #2
    SA
    Sana A.New
    Faisalabad · 4 orders
    LTV
    Rs 18,750
  • #3
    AM
    Ayesha M.VIP
    Karachi · 24 orders
    LTV
    Rs 184,500
  • #4
    RK
    Rohan K.New
    Lahore · 3 orders
    LTV
    Rs 12,800
  • #5
    HJ
    Hira J.Repeat
    Islamabad · 11 orders
    LTV
    Rs 58,900
  • #6
    TH
    Tariq H.VIP
    Dubai · 18 orders
    LTV
    Rs 96,200
  • #7
    BS
    Bilal S.Repeat
    Lahore · 9 orders
    LTV
    Rs 41,200
  • #8
    FQ
    Faisal Q.Repeat
    Multan · 14 orders
    LTV
    Rs 72,400
Auto-tiered · updates every order8 customers · top 5% = VIP
Invite top 100 to private restock

Auto-segment LTV > Rs 50k. WhatsApp broadcast with early access link 24h before public drop.

Trigger this
Win back 60-day inactive

No order in 60 days but historical LTV > Rs 25k. Triggered re-engagement broadcast with personalized incentive.

Trigger this
Cross-sell to repeat buyers

Tagged automatically based on category history. Suggested products in the post-purchase WhatsApp confirmation.

Trigger this
3.4×
Average revenue from top 5% vs bottom 50%
73%
Existing customers cheaper than ad-acquired
5 min
Setup. No SQL, no dashboards. On by default.

“Stop buying customers you’ve already paid for. Talk to them on WhatsApp instead.”

The moat — Chat × Shop

Customer asks. ovo answers.In 0.8 seconds.

Your WhatsApp inbox can place orders, cancel orders, search products, confirm COD, track shipments. ovo AI does it. The customer never realizes they didn't talk to a human — except they got their answer in less than a second.

SS
Sapphire Studio

online · ovo AI active

AI
TODAY
Type a message
shop.kliovo.com / orders
⌘K
Orders · today
467 orders
ovo connected
KL-78421·Ayesha M.
Karachi · Rs 4,250
Confirmed
KL-78420·Bilal S.
Lahore · Rs 6,800
Shipped
?
KL-78419·Hira J.
Islamabad · Rs 2,990
Pending
KL-78418·Omar K.
Multan · Rs 8,400
Confirmed
412Confirmed
38Pending
17Cancelled
ovo · ready
8 ovo actions · live across every conversation
Check status
Track shipment
Place order
Cancel order
Confirm COD
Initiate return
Search products
Delivery estimate

English bolo, Roman Urdu likho, Urdu mein bhejo.ovo har language mein answer karta hai — apke customer ki language mein.

EnglishRoman Urduاردوالعربية
Built-in

Plus everything you'd expect.And a lot you wouldn't.

The features above are the ones we love to demo. These are the ones you'll quietly use every day. Each one is fully built, no roadmap, no asterisk.

Inventory + AI alerts
Out-of-stock prediction. Fast-mover detection. Low-stock alerts on WhatsApp.
Branded CN labels
3-up A4. Tenant logo + courier logo + QR + barcodes. Same PDF for all 7 PK couriers.
16 reports
COD reconciliation, courier failure, agent productivity, customer inactivity, city performance — all built-in.
WooCommerce · Shopify · Daraz
Bidirectional sync. Webhooks. Custom API. Plug your store in this afternoon.
Multi-store
1 store on Starter, unlimited on Pro. One dashboard, multiple brands, plan-gated cleanly.
Public order + tracking pages
HMAC-signed links. Customers see order status without logging in. Branded with your logo.
Mobile PWA
5-tab bottom nav. Offline-ready. Install from browser, runs like a native app.
5 user roles + audit logs
Owner / Admin / Agent / Warehouse / Viewer. Every action logged. Tenant-scoped permissions.
Webhooks + REST API + per-tenant keys
klv_shop_* keys, SHA-256 hashed. Redis rate-limited. HMAC-signed payloads.
All built. All shipping. No “available in Q2.”
Service tiers

Run it yourself.Or have us run it for you.

Three ways to get value out of Kliovo Shop. Pick the one that matches your team — and switch later if it changes. No other platform in Pakistan offers all three.

Most popular
Self-Serve
Drive it yourself.

Set up your own stores, couriers, and automation flows. Full platform access. Onboarding docs + email support.

  • Full platform · all 38+ features
  • 7 PK couriers built-in
  • WooCommerce + Shopify + Daraz sync
  • ovo Shield + Loyalty Engine
  • Email support, response < 24h
Head start
Done-For-You
We set it up. You operate it.

Our team configures your couriers, automation flows, CN templates, WhatsApp templates, and ovo AI tone. You're live in 7 days, not 7 weeks.

  • Everything in Self-Serve
  • Onboarding kickoff call (90 min)
  • All courier accounts wired
  • Automation flows tuned to your industry
  • Slack/WhatsApp support, response < 4h
White-glove
Fully Managed
We run it. You watch the numbers.

Our agents run your daily operations on WhatsApp. Confirm orders. Book couriers. Handle returns. Monitor AI alerts. You watch the dashboard. We do the work.

  • Everything in Done-For-You
  • Dedicated CSR agent(s) on your inbox
  • Daily ops: confirm + book + handle returns
  • Weekly performance review call
  • Direct line to ops manager, response < 1h

Self-Serve doesn't lock you in. Switch to Done-For-You or Fully Managed any month.

Proof · By the numbers

Eight years of building this.Now standardised for Pakistan.

500+
Brands worldwide
2M+
Messages / month
8 yrs
Building this since 2018
40+
Couriers integrated
  • Built on the Meta-approved WhatsApp Business API.
  • USA, UK, Gulf clients since day one — Pakistan launched on the same stack.
  • 7 Pakistani couriers wired natively. 40+ international carriers supported.
Ready to ship

Stop running opsin spreadsheets.

One screen. Every order. Every courier. Every customer. Built for the brands shipping in COD-heavy markets and the ones running global ops at scale — since 2018.

No credit card·Setup in 30 minutes·Live PK + global support
Or explore the platform —features·case studies