Kliovo Shop
16 Reports. From COD Reconciliation to City Performance. All Built-In.
Ecommerce reports and analytics in Kliovo Shop includes 16 report types — 8 live and 8 advanced — covering every aspect of Pakistani ecommerce operations: COD reconciliation, courier failure rates, city-level performance, agent productivity, customer inactivity, and more. No setup needed.
How Reports & Analytics works
Navigate to Reports
Live reports generate instantly from current order data. No waiting, no exports needed for any of the 8 live report types — click and see.
Apply filters
Date range, courier, city, agent, payment method, store, product — filter combinations work across all report types with instant re-generation.
Advanced reports
The 8 advanced reports process larger datasets — aging analysis, inactivity segmentation, reconciliation matching. Typically generate within a few seconds.
Export
All reports export to CSV for offline analysis, sharing with finance, or feeding into your own BI tools. No lock-in, no proprietary format.
Everything included
16 report types — 8 live and 8 advanced — covering every angle of Pakistani ecommerce operations.
8 Live Reports
Order Summary
Total orders, status breakdown, and revenue by any date range — the daily ops starting point.
Delivery Summary
Delivery rate, RTO rate, pending, packed, and dispatched counts at a glance.
General Revenue / COD
Total revenue, COD vs. prepaid split, average order value across any period.
City Reports
Orders, delivery rate, and RTO rate per city — identify your best and worst performing geographies.
Courier Reports
Orders per courier, delivery rate, return rate, and average delivery time — for courier routing decisions.
Agent Reports
Orders processed, messages sent, and response time per agent — for performance reviews.
Product Reports
Orders per SKU, revenue per SKU, and return rate per product — surfaces description or quality problems.
Customer Reports
LTV, order count, and success rate per customer — export for broadcast segmentation.
8 Advanced Reports
Order Aging by Queue
Orders bucketed by time in each status (0–1d, 1–2d, 3–4d, 5–6d, 7–8d, 9+d) — finds stuck orders.
Exception Report
All flagged, held, and anomaly-detected orders with reasons — your daily exception review starting point.
Courier Retry / Failure
Orders that required re-delivery or returned, by courier — tells you where to route away from.
COD Reconciliation
TCS COD payments matched against orders. Shortfalls flagged with specific CN numbers for dispute resolution.
Customer Inactivity / Repeat
Customers by last order date plus repeat purchase rate — builds win-back and loyalty segments.
City Performance
Delivery rate and RTO breakdown per city, trend over time — for hyper-local operations decisions.
Agent / Team Productivity
Confirmations, escalations, and resolution time per agent — for team structure and training decisions.
Message / Automation Outcomes
Delivery rate, confirmation rate, and per-flow performance — for automation tuning and A/B testing.
Built for teams that...
The ops director doing monthly reviews
The pain: Before Kliovo, the monthly review was 3 hours of Excel — pull courier data, pull order data, manually reconcile COD payments across 4 different files.
The fix: Now I open the COD Reconciliation report, run City Performance, and check Courier Reports. The whole review is under 40 minutes and the data is more accurate.
The finance team reconciling TCS COD payments
The pain: TCS pays COD in batches. Figuring out which orders were included in each payment was a nightmare — TCS's format did not match our order IDs cleanly.
The fix: Kliovo's COD Reconciliation report does the matching automatically and flags any shortfall. Saved us 12+ hours a month in manual reconciliation work.
The brand manager optimizing city performance
The pain: City Reports showed us that Hyderabad had a 41% RTO rate vs. 18% in Karachi. We had been shipping to both cities the same way for 8 months — losing money on Hyderabad the whole time.
The fix: Changed the flow for Hyderabad: extra confirmation reminder and hold for orders over Rs 8,000. Two months later, Hyderabad RTO is at 22%. Data told us where to look.
The numbers
16
Report types built-in — no plugins, no extra setup
8 live reports and 8 advanced reports — all included in every plan.
0
Excel files needed for a standard monthly ops review
COD reconciliation, city performance, courier analysis — all in Kliovo.
10+
Date field filters available across all report types
Filter by order date, confirm date, dispatch date, or delivery date.
Common use cases
TCS COD reconciliation monthly
Run the COD Reconciliation report, set the date range to match TCS's last payment batch. The report shows expected COD amount from all delivered TCS orders vs. what TCS says they paid. Any discrepancy gets a shortfall flag — email the report to TCS's business team with specific CN numbers. Disputes resolve in hours, not weeks.
Agent productivity review
The Agent Productivity report shows confirmations handled, average response time, escalations triggered, and automation overrides per agent. Useful for performance reviews, identifying who needs training, and who should be handling the exception queue vs. routine confirmations.
Product-level return analysis
Sort Product Reports by return rate descending. Any SKU above 25% return rate is either a description problem, a sizing or quality issue, or attracting the wrong buyer segment. The data tells you which product needs attention — before it tanks your overall monthly RTO percentage.
Frequently asked questions
Is TCS COD reconciliation really built-in?
Yes. Kliovo has a uniquely deep TCS integration — COD payment status, payment reports, load sheet generation, and reconciliation matching are all included. It is the deepest TCS integration available in any Pakistani ecommerce software.
Can I schedule reports to be emailed automatically?
Report scheduling — weekly or monthly email digest — is available on the Pro plan and above. Starter and Growth plans support manual generation and manual CSV export at any time.
How far back does historical data go?
Reports run against your full order history in Kliovo Shop with no data expiry. Some report types such as aging and inactivity work best on 30–90 day windows for performance reasons, but longer ranges are fully supported.
Can I build custom reports?
The 16 built-in reports cover the most common Pakistani ecommerce analytics needs. Custom report building with SQL-level access is available on the Enterprise plan. Alternatively, export any report to CSV and analyze in your preferred BI tool.
Does the Agent Report track WhatsApp message sends?
Yes — the Message and Automation Outcomes report tracks sends, delivery status, and confirmation responses per automation flow. Agent Reports track manual CS activity separately so you can see both automation performance and human performance in the same review.
What is the Order Aging report most useful for?
Identifying orders stuck in a status longer than expected — for example, an order in 'packed' for 7+ days means it was packed but never dispatched, which usually indicates a courier pickup failure. The aging report surfaces these before customers escalate.