Apr 2026
MilestonePakistan Market — Full Public Launch
After two years building Pakistan-specific integrations, Kliovo opens to all Pakistani businesses. 40+ beta clients migrate to production. COD confirmation, Roman Urdu AI, and 7 courier integrations live on day one.
Apr 2026
EduKliovo Edu — General Availability
School admission flows, fee reminders, results publishing, timetable updates, and parent Q&A automation reach GA. Roman Urdu native across every touchpoint. 12 beta schools graduate to production.
Mar 2026
DineDine v2 — Live Floor Plan & Table Management
Real-time floor map with drag-and-drop table layout, live table status, cover tracking, and reservation management. WhatsApp bookings confirmed in under 10 seconds. Reorders tracked per table.
Feb 2026
ovo AIovo AI Self-Improvement Loop v2
Nightly scan of all conversations automatically identifies knowledge gaps, generates new answer candidates, runs them through quality checks, and calibrates confidence thresholds — without any human intervention.
Jan 2026
CareKliovo Care — Full Appointment Lifecycle on WhatsApp
Complete patient journey: booking, 24h + 1h reminders, reschedule handling, prescription refill requests, and lab report delivery via WhatsApp. AI handles 80% of patient queries automatically.
Dec 2025
ovo AIRoman Urdu AI — 200+ Normalizations
"kitney", "kitnay", "kitne" — all understood identically. Full Roman Urdu comprehension with automatic language detection across English, Roman Urdu, and Urdu script. No competitor in the market has this.
Nov 2025
ShopSmart Courier Routing — 7 Pakistani Carriers
Automated carrier selection across TCS, Leopards, Trax, BlueEx, PostEx, Swyft, and Sonic. Routing rules defined by city, weight, order value, and payment method. Override available per order.
Oct 2025
CareKliovo Care — Public Beta
Healthcare vertical enters public beta. Appointment management, slot availability queries, lab report delivery via WhatsApp, and AI-handled patient Q&A. HIPAA-aligned data handling from day one.
Sep 2025
PlatformVisual Flow Builder 2.0
Ground-up rebuilt drag-and-drop flow builder with 50+ templates, branching logic, time-delay nodes, condition branches, and cross-channel triggers. Flows now support up to 200 nodes.
Aug 2025
ovo AIovo AI Customer Memory
Mem0-style fact extraction from every conversation. Remembers customer name, preferences, order history, location, and language. AI picks up exactly where the last conversation ended — even weeks later.
Jul 2025
ShopJazzCash + Easypaisa Payment Tracking
First platform in the market to natively track Pakistan's top two mobile wallets. Payment confirmations auto-sent to agents and customers. Wallet receipts attached to order records.
Jun 2025
EduKliovo Edu — Private Beta
12 schools onboarded for private beta. Admission campaigns, result publishing, and fee reminders via WhatsApp. Parent response rate 3× higher than email for fee reminders.
May 2025
DineKliovo Dine — Public Launch
Restaurant vertical goes live: WhatsApp table bookings, reorder flows, menu broadcasting to 1,000+ contacts in one click, loyalty tracking, and real-time wait-time updates.
Apr 2025
ChatSmart Segments — AND/OR Query Builder
Build precision contact lists using any combination of attributes, purchase behaviors, conversation tags, or order history. Broadcast campaigns now reach exactly the right audience.
Mar 2025
ShopCOD Anomaly Detection — 6 Auto-Triage Rules
System auto-flags invalid phone numbers, zero-value COD orders, stale unconfirmed orders (48h+), duplicate entries, high-value unconfirmed orders, and double-pending shipments.
Feb 2025
ChatDrip Campaigns & Sequences
Multi-step automated message sequences with configurable delays. Set up lead nurture, customer onboarding, re-engagement, and win-back campaigns — then let them run indefinitely.
Jan 2025
ChatComment Automation — Instagram & Facebook → WhatsApp
Auto-reply to Instagram and Facebook comments triggers a private WhatsApp DM. Social engagement converts to one-on-one conversations at scale without any manual work.
Dec 2024
ovo AIovo AI — Official Launch
4-layer intelligence pipeline goes live: Roman Urdu understanding → instant cache → knowledge search → custom generation. 34 verified features, all live. Cost: ~$3–5/month per 10K messages — vs. $150+ for alternatives.
Nov 2024
ChatBroadcast Campaigns with Real-Time Analytics
Segment-aware broadcast campaigns with live tracking: delivery rate, read rate, response rate, and link clicks — visible the moment messages land.
Oct 2024
ChatWhatsApp Forms + CSAT / NPS / Thumbs Surveys
Native form collection and post-conversation feedback surveys delivered directly on WhatsApp. Responses aggregate automatically into contact records and the analytics dashboard.
Sep 2024
ShopBarcode Scanning Center — Pack / Dispatch / Returns
Mobile PWA barcode scanner handles the full warehouse loop: scan to pack, scan to dispatch, scan to receive returns. Zero manual data entry. Works on any smartphone camera.
Aug 2024
ovo AIAI Copilot for Agents — Llama 3.3 70B
Every human agent gets a free AI assistant: suggested replies, conversation summaries, tone detection, and draft editing. Powered by Llama 3.3 70B — included on Tier 1 and above.
Jul 2024
ovo AISmart Escalation — 3-Tier SLA Handoff
AI detects frustration signals, legal threats, and "insaan se baat karo" patterns. Automatically escalates to human agents on a configurable 5 / 15 / 30-minute SLA ladder.
Jun 2024
ShopCOD Confirmation Flows — 60-Second SLA
Every incoming order triggers an instant WhatsApp confirmation message. Customer replies confirm or cancel. Industry average was 24–48 hours. Kliovo's average: under 60 seconds.
May 2024
ShopTCS COD Reconciliation + Load Sheets
First platform in Pakistan to reconcile TCS COD remittance reports against order records. Discrepancies flagged automatically. Load sheet exports for bulk shipment booking.
Apr 2024
ShopCN Label Printing — Branded + All Courier Formats
Generate and print consignment note labels across all 7 courier integrations from one screen. Switch between branded Kliovo format and official courier CN format.
Mar 2024
Infrastructure16 BullMQ Background Workers
Message delivery, campaign scheduling, courier API syncs, AI pipeline jobs, and webhook processing run on 16 isolated BullMQ workers. Main thread stays unblocked regardless of load.
Feb 2024
InfrastructureReal-Time Infrastructure via Pusher WebSockets
Shared inbox state, agent presence indicators, typing indicators, and conversation locks sync in real time across all connected devices via Pusher WebSockets.
Jan 2024
ShopWooCommerce Bidirectional Sync + Shopify Parity
Orders, products, customers, and inventory sync bidirectionally between WooCommerce and Kliovo Shop. Shopify integration reaches full feature parity in the same release.
Dec 2023
ShopKliovo Shop v1 — Pakistan E-Commerce Platform
First version of Shop goes live. Order management, TCS + Leopards + Trax courier integrations, COD confirmation flows, and the 20-order-status dual tracking system. Pakistan e-commerce on Kliovo begins.
Oct 2023
ShopBlueEx, PostEx, Swyft & Sonic — Courier Integrations
4 additional Pakistani courier APIs integrated in a single release. All 7 major Pakistan couriers now supported from one dashboard. Courier switching requires zero re-integration.
Sep 2023
ChatShared Inbox — WhatsApp + Instagram + Facebook Messenger
Unified inbox receives messages from all channels in a single view. Agents assign conversations, add internal notes, set tags, and respond without switching apps. Conversation history preserved across channels.
Aug 2023
ChatRole-Based Access Control — 4-Tier Permission Model
Four roles with distinct permission sets: Owner (full control), Admin (team management), Agent (conversations only), Super Admin (cross-account). Per-conversation assignment enforced at the API level.
Jul 2023
ChatKeyword Auto-Replies — Exact / Contains / Regex
Three matching modes for inbound message triggers. Full regex support makes Kliovo one of the only platforms offering pattern matching at any price point. Supports multi-language patterns.
Jun 2023
ChatQuick Replies — Keyboard Shortcuts (/thanks /bye /tracking)
Agents type a /shortcut to insert pre-written, personalized replies instantly. Custom shortcuts per agent, per team. Average response time across beta teams dropped 40%.
May 2023
PlatformVisual Flow Builder v1
Drag-and-drop automation flow builder launches with 20+ templates covering order confirmation, appointment booking, onboarding, customer support, and lead qualification.
Apr 2023
ChatInteractive Lists & Button Menus
WhatsApp-native interactive message types: list menus (up to 10 items) and quick-reply buttons (up to 3). Used in 80% of automation flows. Dramatically improves response rates vs. plain text.
Mar 2023
PlatformPublic API + Incoming & Outgoing Webhooks
Full REST API with documented endpoints and webhook support. Third-party systems can now trigger flows, receive conversation events, and sync contact data programmatically.
Feb 2023
ChatEmbeddable Chat Widget
Single script tag embeds a Kliovo-powered WhatsApp widget on any website. Captures visitor intent as leads, routed directly into the shared inbox with source tracking.
Jan 2023
MilestoneMeta — Official WhatsApp Business API Partner
Kliovo receives official Meta approval as a WhatsApp Business Solution Provider. All client business profiles eligible for verified green tick. API pipeline directly approved by Meta.
Dec 2022
ChatKliovo Chat v1 — Internal Launch
First version of the Chat platform deployed with international clients. Multi-agent shared inbox, contact management, basic keyword triggers, and bulk messaging. Built at global standard from day one.
Oct 2022
ChatCustomer Blacklisting & Order Merge
Bad-actor detection with permanent blacklist and block. Duplicate orders identified and merged automatically based on phone number matching — reduces manual cleanup by 90%.
Aug 2022
InfrastructureMobile PWA Foundation
Progressive Web App architecture designed and built for field operations teams. Barcode scanning, order management, and courier dispatch accessible from any smartphone without app store installation.
Jun 2022
ShopShopify Bidirectional Sync — Early R&D
Research into Shopify's REST and GraphQL APIs begins. Early-access integrations built for UK-based e-commerce clients. Foundation for the later full Shopify integration.
Apr 2022
PlatformOrder Management System v1
First internal version: order creation, 20-status tracking, basic courier assignment. Built specifically to solve the Pakistan e-commerce COD failure rate problem identified in research.
Feb 2022
PlatformE-Commerce Automation Frameworks
Reusable automation components for abandoned cart recovery, order confirmations, shipping updates, and review collection. Deployed across 50+ UK and Gulf e-commerce clients.
Dec 2021
PlatformRestaurant Automation Templates
First restaurant-specific flows: reservation confirmation, table-ready notification, post-visit feedback collection, and repeat-booking campaigns. Built for Gulf restaurant chains.
Sep 2021
ShopCOD Confirmation — Concept Prototyped
After identifying that Pakistan e-commerce faces a 30%+ return-to-origin rate from unconfirmed COD orders, the first prototype confirmation flow is built. Product validation, not yet launched.
Jun 2021
Milestone200+ International Clients — 500K+ Messages/Month
Client count crosses 200 across USA, UK, and Gulf. Automation systems processing over 500,000 messages per month. International track record firmly established.
Mar 2021
PlatformWhatsApp Automation Flows for UK Retail
Bespoke flows covering abandoned cart recovery, order status updates, return initiation, and loyalty programs for UK retail and fashion e-commerce clients.
Jan 2021
PlatformInstagram Automation for Gulf Brands
Instagram comment-to-DM automation built for Gulf fashion and lifestyle brands. First multi-channel automation system shipped. Blueprint for the later Comment Automation feature.
Dec 2020
InfrastructureInternal WhatsApp Automation Tooling
Core automation engine built to manage campaigns, keyword triggers, auto-replies, and contact management across all international client accounts from a single system.
Sep 2020
MilestoneUK Market Expansion
First UK enterprise clients onboarded. WhatsApp marketing automation and social media management for UK retail, fashion, and hospitality brands at scale.
Jun 2020
MilestoneGulf (UAE) Client Acquisition Begins
First UAE clients onboarded. WhatsApp automation for UAE-based restaurants, retail brands, and hospitality groups. Gulf market proves strong demand for WhatsApp-first automation.
Mar 2020
InfrastructurePlatform Architecture Designed
Core data model, multi-tenant message routing, and scalable infrastructure architecture designed. Built to global engineering standards from day one — not retrofitted later.
Jan 2020
Milestone100+ International Clients — Two Years After Founding
Kliovo serves 100+ clients across USA, UK, and Gulf. International credibility established. Two years of automation work at global standards becomes the foundation for what comes next.
Founded 2018 · International track record · Pakistan launch 2026
The earliest entries begin at January 2020.