Kliovo Shop
Customer Asks. ovo AI Answers in 0.8 Seconds. In Roman Urdu.
WhatsApp order lookup AI in Kliovo connects Kliovo Chat's ovo AI directly to Kliovo Shop's live data. When a customer asks about their order in WhatsApp, the AI looks it up in real-time, pulls courier tracking, and replies — in English, Roman Urdu, or Urdu script — without a human in the loop.
How Chat↔Shop Fusion works
Customer sends a message
In Kliovo Chat, a customer types anything from 'where is my order' to 'order cancel karna hai' in any language — English, Roman Urdu, or Urdu script.
ovo AI detects intent
Natural language understanding identifies the intent (track, cancel, create, confirm, search products) across all three languages — 200+ Roman Urdu normalizations.
Shop API called
AI calls the internal Shop API with the customer's phone number and action. Response returns in under 0.8 seconds — live order status, tracking, or catalog data.
Reply sent in customer's language
ovo AI composes a response in the same language the customer used, with tracking details, order status, or product info — and sends it automatically.
Everything included
8 AI-powered order actions — each individually configurable, all zero-latency.
Check Order Status
Lookup by phone number or order reference — returns live status, amount, and delivery estimate.
Track Shipment
Live courier tracking with full checkpoint history from all 7 couriers, in the customer's language.
Create Order
Place a complete COD order via WhatsApp conversation — collect item, address, payment method, total.
Cancel Order
Cancel pre-dispatch orders with a confirmation check — only allowed while the order is in a cancellable status.
Confirm COD
Confirm a pending COD order from within the chat — triggers the Kliovo Shop confirmation flow.
Initiate Return
Start a return request and give the customer return instructions — zero CS involvement for standard returns.
Search Products
Catalog search by name, category, or keyword — returns product name, price in PKR, and a direct link.
Check Delivery Estimate
Estimated delivery time by city and courier — answers the most common pre-purchase question automatically.
Built for teams that...
The brand drowning in 'kahan hai mera order' messages
The pain: We get 200+ 'where is my order' WhatsApp messages a day. That was 4 hours of CS agent time — just copy-pasting tracking links from courier portals into WhatsApp.
The fix: With Chat Shop Fusion running, ovo AI handles all of them. CS agents now only see messages that actually need a human. 4 hours of daily work eliminated.
The brand taking orders via WhatsApp
The pain: We have customers who do not use websites — they just WhatsApp us. Manually creating orders from WhatsApp conversations was error-prone and slow.
The fix: With Create Order action, ovo AI takes a complete order from any customer: item, address, payment method, total confirmation — creates it in Kliovo Shop automatically.
The catalog seller fielding product questions
The pain: Half our WhatsApp messages were 'do you have this item?' or 'price kitni hai?'. CS was spending an hour a day just answering product availability questions.
The fix: ovo AI searches the Shopify catalog and replies with name, price, and product link — in Roman Urdu if that is how the customer asked. Product queries are fully automated.
The numbers
8
AI-powered order actions from any WhatsApp conversation
Each individually configurable — enable only the actions your business needs.
0.8s
Average Shop API response time via ovo AI
Live order data pulled and replied to before a human even reads the message.
0
CSR interventions needed for routine order queries
When Fusion is active, every 'where is my order' is handled autonomously.
Common use cases
Handling the morning order-status rush
Between 9–11 AM, every Pakistani ecommerce brand gets flooded with delivery queries. Chat Shop Fusion handles all of them autonomously — ovo AI checks each order, pulls TCS or Leopards tracking, and replies in the customer's preferred language. CS team focuses on actual problems.
WhatsApp-native order placement
For customers where the website feels unfamiliar (older buyers, rural areas), WhatsApp is the preferred interface. ovo AI walks them through: 'konsa product chahiye?', 'address batao', 'COD hai? total Rs X hai, confirm karein?' — creates the order in Kliovo Shop automatically.
Post-delivery return handling
Customer says 'return karna hai' — ovo AI checks if the order is in a returnable window, confirms the reason, initiates the return request in Shop, and gives the customer return instructions. Zero CS involvement for standard returns that fit within your return policy.
Frequently asked questions
Does this require both Kliovo Chat and Kliovo Shop?
Yes — Chat Shop Fusion is an integration between the two products. You need active subscriptions to both. The internal API connects them automatically once both are configured — no third-party integration or webhook setup required.
What languages does ovo AI understand?
English, Roman Urdu (200+ character normalizations — 'kahan', 'khaan', 'khn' all understood as 'where'), and Urdu script. Language detection is automatic — the AI replies in the same language the customer used.
Can ovo AI create orders for any product?
Yes — it searches your synced product catalog (WooCommerce, Shopify, or Daraz). Products must be synced to Kliovo Shop for catalog search to work. You can also restrict which products are available for WhatsApp ordering in the fusion settings.
What happens if ovo AI cannot find the order?
If no order matches the customer's phone number or reference, ovo AI tells the customer clearly and offers to escalate to a human agent — triggering the 3-tier SLA escalation (5/15/30 minute response windows based on your team's configuration).
Is there a limit on how many AI actions per month?
AI action volume is tied to your Kliovo Chat plan's message limits, not Kliovo Shop's order limits. Consult the pricing page for Chat plus Shop bundle details and the message volume included per tier.
Can we restrict which actions ovo AI can take?
Yes. Each of the 8 actions can be individually enabled or disabled in the fusion settings. For example, you might enable Check Status and Track Shipment but disable Create Order if you want orders placed only through your website.