Know every guest
before they sit down.
Reservations, live floor topography, VIP guest intelligence, loyalty points, and a WhatsApp-first guest journey that cuts no-shows from 33% to ~10%. Built for restaurants where every cover matters.
Live floor + guest intelligence
Ahmed Raza · Table for 4
Tonight 8:00 PM · Window section preferred
AI Guest Brief
VIP — Alina Khan · 6 visits · PKR 85k lifetime spend
Prefers booth · allergic to nuts · usually orders Wagyu
The real problem
The fine dining problems
that cost covers every weekend
33% no-show rate on weekends
You prep, you staff, you plate — and one in three tables sits empty. A 24h + 2h WhatsApp confirmation loop with one-tap cancel cuts that to ~10% without a single phone call.
VIPs walk in unrecognised
Your highest-value guests are known by face at one location. At the second branch, they're strangers. A shared CRM surfaces the guest brief on the host stand before they reach the door.
Seating chaos at peak covers
Without a live floor view, tables get double-assigned, preferred sections get ignored, and readiness is guessed. A real-time floor board removes every point of ambiguity for the host.
Full feature set
Every tool built for a high-touch guest experience
Live Floor Topography
Custom drag-and-drop floor designer. Table states from open → seated → cleaning → blocked — updating in real time. Section ownership, cover pacing, and average turn-time visible at a glance.
T-1
Seated
T-2
Open
T-3
Cleaning
VIP
Reserved
Reservations + Waitlist
List, timeline, and floor views. Waitlist with quoted wait time. Walk-in capture. WhatsApp ready-pings when a table opens. No-show handling built in.
Guest CRM + VIP Intelligence
Every visit, spend, preference, and dietary note in one profile. VIP enters → host gets a brief before the guest reaches the table. Shared across all branches.
WhatsApp Guest Journey
Booking → 24h reminder → 2h confirmation → table-ready ping → post-visit feedback → 3-day return offer. All automated, all in Roman Urdu or English.
Loyalty + Points System
Points earned on every order, redeemed at checkout. Birthday and anniversary triggers fire automatically via WhatsApp. Tiered rewards keep high-value guests returning more often.
Feedback + Reputation
Post-visit WhatsApp feedback 30 minutes after the meal. Low ratings escalate privately to the manager before reaching Google. High ratings redirect to a Google review request.
AI Co-Pilot
No-show risk scoring, dynamic wait-time prediction, smart table assignment, and VIP detection — AI learns your guest patterns and surfaces insights before the host needs to ask.
The guest journey
From first message
to loyal regular.
Guest inquires on WhatsApp
AI captures party size, date, time, dietary requirements, and special requests in natural language — Roman Urdu or English.
Booking confirmed instantly
Confirmation template fires with table details, location pin, and a one-tap cancellation option. No phone call needed.
24-hour reminder fires
"Reply YES to confirm or NO to cancel." Cancellations automatically release the table and notify the next person on the waitlist.
2-hour final reminder
Personalised to the guest's name and party. This single touchpoint is responsible for 50% of no-show reduction.
"Your table is ready" ping
Host marks the table open on the floor board → WhatsApp fires instantly. Guest walks in knowing exactly where to go.
Post-visit feedback + return offer
30 minutes after the meal: feedback request. 3 days later: a personalised return offer. The re-engagement loop runs automatically.
Common questions
Everything you need to know
Go deeper
Every fine dining feature, in detail
Each module below links to a dedicated deep-dive page covering setup, configuration, and live examples. Click any to explore.
Other Kliovo Dine solutions
Also running on Kliovo Dine
Your restaurant.
Every guest remembered.
14-day free trial. No setup fees. Kliovo team configures your WhatsApp flows, CRM segments, and floor plan on day one.