Roman Urdu AI that takes orders 24/7
ovo AI understands Roman Urdu natively — the way Pakistani customers actually type. It takes the order, confirms delivery, handles payment, and sends it to your kitchen. Zero staff needed.
ovo AI — your 24/7 order taker
Native Roman Urdu AI
"kitne", "kitnay", "kitna" — all understood with 200+ character normalizations built specifically for Pakistani restaurant conversations. No competitor in Pakistan has this level of Roman Urdu fluency. Customers type naturally and the AI follows without confusion or broken responses.
Full Menu Knowledge
The AI knows your full menu, prices, modifiers, and combos without any scripting on your part. It can recommend, upsell, and handle substitutions naturally — just like a well-trained staff member would. Update your menu once and the AI reflects it instantly across all conversations.
End-to-End Order Handling
Takes the order, confirms the delivery address, requests a payment screenshot, and sends a confirmation message — all automatically, without any staff involvement. The entire flow from first message to confirmed order can complete in under three minutes.
1-Tap Reorder
Returning customers are recognized by their WhatsApp number. ovo AI greets them by name and offers their usual order with one tap to confirm — dramatically reducing friction for loyal guests. Repeat orders convert faster and require zero back-and-forth.
Smart Escalation
The AI detects when a customer is frustrated, confused, or explicitly asking for a human — and hands off instantly to a staff member with the full conversation context attached. No customer ever feels stuck in a loop. Escalation is smooth, fast, and dignified.
Payment via WhatsApp
JazzCash and Easypaisa payment instructions are sent directly in the chat. Screenshot confirmation is handled automatically without redirecting the customer to any external link or separate app. The entire payment experience stays inside WhatsApp where customers are already comfortable.
AI Order Analytics
Track which items sell most via WhatsApp, identify peak ordering hours, and understand which conversation paths convert best. This data feeds directly into your broadcast campaigns so you promote the right items at the right times to the right customers.
24/7 Without Staff
Orders at 2am? AI handles it without any human involvement. During peak lunch rushes when staff are overwhelmed, the AI scales to handle unlimited concurrent conversations simultaneously. You never miss an order because a customer messaged outside business hours.
Works best with
These features are commonly used alongside WhatsApp Ordering.
Every WhatsApp order is saved to the guest's profile automatically — order history, preferences, and loyalty points all update in real time.
Run WhatsApp ordering alongside your branded web ordering portal. Centralized order management for every channel from one screen.
WhatsApp orders flow directly into the rider dispatch system. Assign a rider, track GPS, and send automatic ETA updates — all linked.
Explore Solutions
See how WhatsApp Ordering fits into a complete restaurant setup.
Cloud kitchens run on delivery volume. WhatsApp ordering pairs with automated dispatch and zone management to keep every order moving without a front-of-house team.
Cafes with regulars love 1-tap reorders and loyalty integration. Customers order their usual via WhatsApp before they even arrive — reducing queue time and boosting throughput.
Common questions
Let AI answer every WhatsApp message
Roman Urdu, English, mixed — ovo AI handles it all. Setup in 24 hours.