Know every regular before they sit down
Auto-built guest profiles from every order, reservation, and WhatsApp message. Visit history, preferences, allergies, and spend — all in one CRM that gets smarter with every visit.
Click a guest card to expand
CRM that works while you work
Auto-Built Profiles
Every QR scan, WhatsApp order, or reservation automatically creates or updates a guest profile — zero manual data entry required. The profile accumulates visit count, spend total, order history, and contact details from the first interaction. By the third visit, your team already knows who they're welcoming.
Full Order History
Every dish ever ordered, every visit, every bill is stored and searchable in the guest's profile. Staff can see a guest's go-to order before they even sit down — and ovo AI references it automatically when the guest places a WhatsApp order. No guessing, no asking the same questions twice.
Smart Tags & Segments
Guests are auto-tagged based on behavior: Frequent, At-Risk, Lapsed, Birthday-this-month, High-Spender. Build campaign segments in seconds — send a win-back offer to Lapsed guests, a birthday deal to Birthday-this-month, or a loyalty reward to your top 20 spenders.
Birthday & Anniversary Automation
ovo AI automatically sends a personalized birthday or anniversary message with a special offer — no staff action required. Guests feel genuinely remembered, which drives repeat visits and positive word-of-mouth. The timing, message tone, and offer amount are fully customizable per restaurant.
Win-Back Sequences
When a guest hasn't visited in 30 days (or your chosen window), an automated WhatsApp sequence kicks in: first a gentle check-in, then a compelling offer if there is no response. Win-back sequences recover an average of 15-20% of lapsed guests without any manual outreach from the team.
Allergy & Preference Flags
Mark nut allergies, vegetarian preferences, window seat requests, or any custom preference against a guest profile. These flags surface automatically on staff dashboards when the guest arrives, places a reservation, or initiates a WhatsApp conversation — preventing incidents and elevating the experience.
Lifetime Value Ranking
Sort your entire guest list by total spend, visit frequency, or recency to identify your most valuable regulars instantly. Know exactly who to prioritize for exclusive invites, early access to new menus, or personalized loyalty rewards — based on real revenue data, not guesswork.
Cross-Channel Identity
If a guest orders by QR table scan, places a WhatsApp order, and then walks in for dinner — all three touchpoints are unified into one profile automatically, matched by phone number. No duplicate records, no fragmented history. One guest, one complete picture.
Feedback & recovery
Every visit ends with a rating on WhatsApp — and every bad one reaches a manager while it can still be fixed.
Automatic Post-Visit Feedback
After a dine-in visit or delivery, Kliovo Dine sends an automatic WhatsApp message asking the guest to rate their experience — a quick star rating, no app download required. The rating lands directly on that guest's CRM record alongside their order history, so feedback is never disconnected from who actually left it. This is the same WhatsApp rating-survey capability used across Kliovo Chat, applied automatically after every visit.
Catch a Bad Experience Before Google Does
A low rating is routed to the manager immediately, while the guest is still on-site or has only just left — not days later in a public review. That window is what makes recovery possible: a phone call, a fix, or a gesture of goodwill can turn a bad visit into a saved relationship. Handled at this stage, the complaint stays a private conversation instead of becoming a one-star Google review.
Loyalty Without a Plastic Card
Every visit and every rupee spent is tracked on the guest's CRM record automatically, with no punch cards or plastic loyalty cards to lose. Rewards, points, and offers are sent directly on WhatsApp — the same channel the guest already used to order or book a table. There's no separate loyalty app for guests to install or forget about.
VIP History for Every Staff Member
A guest's allergies, seating preference, favorite order, and total spend are all attached to their CRM record, visible the moment their number is looked up. Any staff member on shift — not just the one who served them last time — can pull up that history and treat a regular like a regular. It removes the dependency on one waiter's memory to deliver a personal experience.
Works best with
These features feed into and amplify the Guest CRM.
Every WhatsApp order automatically updates the guest's CRM profile — order history, preferences, and lifetime spend grow with every interaction.
Every table booking adds to the guest's visit history. VIP flags and preferences are surfaced to staff before the guest arrives.
Guest profiles are unified across all your branches. A regular at your Karachi location is recognized when they visit Lahore.
Who uses Guest CRM?
Guest CRM drives loyalty and retention for these restaurant formats.
Cafes run on regulars. The Guest CRM identifies your top 20% of customers by spend, automates their birthday offers, and tracks loyalty points — all without a dedicated loyalty app.
Fine dining is about making guests feel known. Guest CRM gives your team allergy flags, seating preferences, and order history before the guest is even seated — so every visit feels personal.
Common questions
Start building your guest intelligence today
Every order builds the CRM automatically. First month free, no credit card needed.