Cut no-shows from 33% to under 10%
Live floor map, WhatsApp booking flow, 2-hour confirmation reminders, and automatic table release. Every reservation handled — zero staff overhead.
Full reservations system
Live Floor Topology
A drag-and-drop floor map that mirrors your actual restaurant layout, down to the exact table positions. See status at a glance: open, reserved, seated, or VIP. Hosts, managers, and waiters all see the same live view from their own devices — no calling across the room to check table status.
WhatsApp Booking Flow
Guests book by messaging your restaurant WhatsApp number directly. ovo AI handles the entire conversation in Roman Urdu or English — checking availability, confirming the slot, and sending the booking summary — with zero staff involvement required. The booking appears on the floor map instantly.
No-Show Protection
A 2-hour reminder is automatically sent via WhatsApp asking the guest to CONFIRM or CANCEL. No-show rates drop from 33% to under 10% industry-wide with this single change. If there is no reply within the window, the table is released automatically or escalated to staff — configurable per restaurant policy.
Waitlist Management
When no table is available, guests are added to a live waitlist instead of turned away. The moment a table frees — either because an occupied table pays up or a reservation cancels — the next guest in the queue receives an automatic WhatsApp notification. No staff action required.
VIP Guest Flags
Mark regulars as VIP and attach their preferences, known allergies, seating preferences, and full visit history to their profile. When a VIP guest books a table, staff dashboards display their brief before they arrive — so the team is ready to impress before the first greeting.
Date & Time Blocking
Close specific tables or entire time slots for private events, maintenance windows, or staff breaks — guests simply cannot book blocked slots. Multi-sitting support (7pm, 8:30pm, 10pm) prevents double-booking and maximizes covers per night without manual scheduling.
Covers Report
Daily and weekly covers reports show exactly how your floor performed: who came, how many tables turned, average dwell time per sitting, and no-show count. Use this data to optimize sitting times, plan staffing, and identify your busiest days before they happen.
Website Booking Widget
Embed the booking widget on your restaurant website with a single line of code. Reservations made through the widget sync to the floor map in real time — no double entry, no separate system to check. Guests can book from your Google listing, Instagram bio, or direct website.
The booking lives on WhatsApp — end to end
No phone call to miss, no notebook at the front desk. Here's how a booking actually moves through the system, from the first message to the moment the guest sits down.
Request, confirmation, reminder — the guest never waits on hold
A guest messages the restaurant's WhatsApp number, gets an instant confirmation with the table, date, and time, and receives a reminder before the slot asking them to confirm or cancel. There's no ringing phone competing with a busy front desk, no booking scribbled on a notepad that gets lost during a rush, and no guest sitting on hold while a host is seating another table. The front desk never loses a booking that came in on a phone call, because there is no phone call — the entire exchange is a message thread the restaurant can see at any time.
The same thread handles the conversation in Roman Urdu just as naturally as in English — a guest asking “aaj raat 8 baje 4 logon ki table mil jayegi?” gets the same instant confirmation as one asking in English, because the booking flow was built around how guests in Pakistan actually message a restaurant, not translated after the fact. The confirmation and the reminder land in whichever language the guest opened the conversation in, and staff reading the thread later see the exact exchange, not a paraphrase of it.
A small deposit does more than a dozen reminders
For peak slots and large parties, a small refundable deposit — Rs. 500 per head is the figure that works — is the single most effective no-show deterrent available. It isn't really about the money; it's a commitment device. A guest who has already paid something toward a table treats that reservation differently than one that cost nothing to make and nothing to skip. For the full mechanics — when to collect it, how to communicate it at the point of booking, and how to handle refunds — see the no-show reduction playbook.
A deposit works best layered on top of the reminder flow, not instead of it — the reminder still goes out 2 hours before the slot, and the deposit is what makes the guest actually act on it instead of letting the reminder sit unread. Together, the two are what moves a no-show rate from an accepted cost of doing business to a number worth defending, without ever requiring a staff member to chase a guest down by phone to confirm they're still coming.
Works best with
These features are commonly paired with Reservations for a seamless guest journey.
Every reservation automatically builds a guest profile — name, visit history, preferences, and spend — so your team is always prepared before a guest arrives.
The same WhatsApp number that handles bookings can also take pre-orders or send the menu to guests ahead of their reservation.
When a reserved table is seated, the POS opens the table automatically — no double-entry, no manual lookup of the booking.
Who uses Reservations?
Reservation management is critical for these restaurant formats.
Fine dining lives and dies by its reservations flow. VIP profiles, multi-sitting management, and pre-arrival guest briefs are central to the Kliovo Dine fine-dining configuration.
Brunch-focused cafes deal with long queues and high no-show rates on weekends. WhatsApp booking with auto-confirmation solves both without adding front-of-house headcount.
Common questions
Stop losing tables to no-shows
Reservations, floor map, and WhatsApp confirmations — live in one weekend.