Chat for restaurants
A WhatsApp inbox built for restaurants.
Turn guest messages into confirmed bookings, faster answers, and cleaner handoffs between front desk, marketing, and managers.
Restaurant · ovo AI
WhatsApp Business
Table for 4 this Saturday at 8pm available?
10:24 AM
Yes! We have a table for 4 available this Saturday at 8pm. May I get your name and contact number?
10:24 AM · ✓✓
Sure, Hamza Qureshi, 0311-2345678
10:25 AM
Perfect! Reservation confirmed for 4 guests, Saturday 8pm. See you then!
10:25 AM · ✓✓
40%
Reservations lost to missed WhatsApp messages
200+
Repetitive menu questions answered daily
3x
More review requests followed through
Pain points
What restaurants deal with every service.
Manage reservations, menu questions, order conversations, reviews, and guest follow-up from WhatsApp and social channels.
Bookings live in chat
Reservation requests arrive on WhatsApp and Instagram with no shared queue.
Menu questions repeat
Guests ask the same timing, menu, location, and availability questions every day.
Reviews are missed
Happy guests leave without being asked for feedback or a review.
Restaurant operations
Your guests message you on WhatsApp. Your front desk should not be answering on three different phones.
60+
messages per day
Average number of WhatsApp messages a mid-size restaurant receives during a normal day.
40%
of bookings
Percentage of restaurant reservations in Pakistan that now arrive via WhatsApp or Instagram DM.
5 min
average wait
How long guests wait before calling elsewhere if they do not get a WhatsApp reply.
Pakistani restaurant guests have shifted from phone calls to WhatsApp for everything — table inquiries, takeout ordering, special occasion requests, and even complaint resolution. A front desk team handling these across personal phones, without a shared record, misses bookings and loses context.
The problem is not the volume of messages — it is the lack of operating structure around them. Kliovo Chat gives restaurants a shared inbox where every reservation request, menu question, and guest follow-up is visible, assigned, and actionable — without buying a new platform.
Workflow
Three moves from message to managed guest.
Answer instantly
Use AI and templates for hours, menu, location, and reservation basics.
Confirm the booking
Collect guest details and route exceptions to the right person.
Follow up after visit
Ask for reviews and tag guest preferences for future campaigns.
The challenge for restaurants is that messages arrive at the worst possible times — during the lunch rush, when a table is being turned, or when the front desk is explaining the menu to a walk-in. ovo AI handles the predictable messages (hours, location, menu highlights, availability check) automatically, so your staff only intervenes for exceptions and special requests.
When a reservation is confirmed via WhatsApp, the conversation stays tagged and searchable. If the guest arrives and has a complaint later, the front desk can pull up the full history in seconds — no “I was told by someone” situations.
“During peak hours, our team used to miss 15+ messages. Now ovo handles them all and escalates the tricky ones.”
— Kliovo restaurant client, Lahore
Scenarios
Every guest touchpoint — answered, routed, and followed up.
Reservation request
A guest asks for a table, receives available slots, and gets a confirmation.
Menu question
AI replies with the right menu details and hands off special requests.
Review loop
After the visit, a flow asks for feedback and routes issues to the manager.
3 channel types: WhatsApp + Instagram + Google — all routing into one managed inbox.
AI handles repetitive questions while humans get escalations — floor team stays focused on service.
Peak hour operations
What Friday lunch looks like when WhatsApp is managed.
43 WhatsApp messages arrive in the first hour of lunch service. ovo AI responds to 38 automatically — menu questions, timings, location, and takeaway prices.
4 reservation requests route to the host. Each has the guest's name, party size, and preferred time — already collected by the flow.
1 VIP complaint escalated — a regular guest got the wrong order last visit. Manager sees the full conversation history and responds personally.
After the rush, a broadcast goes to yesterday's guests asking for a review. 12 of 40 respond. 3 negative responses get routed to management.
Evening reservation confirmations sent automatically. 22 of 25 confirmed. 3 no-response flagged for a follow-up call.
AI capabilities
What AI answers — and what always goes to your team.
AI handles automatically
- Hours of operation (including holidays)
- Location and parking information
- Menu category overview and pricing
- Takeaway vs. dine-in policies
- Reservation availability check (first pass)
- Post-visit review request
Always routes to a human
- Special occasion requests (proposals, birthday setup)
- Allergy and dietary accommodations
- Complaints and service recovery
- Custom event enquiries
- Private dining inquiries
- Any message flagged as emotionally upset
Features
The Chat features restaurants depend on.
Shared Inbox
Give support, sales, and operations one place to assign, reply, tag, and close conversations across messaging channels.
Automation
Automate replies, routing, reminders, lead capture, and follow-ups while keeping humans in control of complex conversations.
AI Replies
Let ovo answer repeat questions, draft agent replies, and learn from your best responses without removing human control.
Flow Builder
Design WhatsApp and Instagram workflows visually with triggers, branches, templates, buttons, and handoff steps.
Integrations
Connect the channels your guests already use.
Pair with Kliovo Dine for reservations, floor management, KDS, and guest CRM — the complete stack for restaurant operations.
Explore Kliovo DineQuestions teams ask before moving chat into Kliovo
Can restaurants manage reservations in Chat?
Yes. Reservation requests can be answered, confirmed, and assigned.
Can AI answer menu questions?
Yes. ovo can handle routine menu, hours, location, and booking questions.
Can managers see unhappy guests?
Yes. Feedback and escalation workflows can route issues to managers.
Can restaurants send campaigns?
Yes. Broadcasts can promote events, menus, and offers to segments.
Can we handle takeaway and delivery orders through WhatsApp?
Yes. Order flows can collect the item, quantity, address, and payment preference through a structured WhatsApp conversation before handing off to your delivery team.
Can AI answer questions in Urdu or Roman Urdu?
Yes. ovo AI understands Roman Urdu natively — guests can ask 'kya table available hai?' or 'menu mein kya hai?' and get accurate answers without any translation layer.
How do we handle reservation changes and cancellations?
Guests can reply to their confirmation message to request changes. These route to an assigned team member with the original booking details visible.
Can we send promotional messages to repeat guests?
Yes. Broadcasts can target guests who dined in the past 30 days, ordered takeaway, or attended events — with approved promotional templates.
What about managing Instagram DMs from food influencer posts?
Instagram DMs route into the same inbox as WhatsApp. If an influencer post drives 50 inquiries in an hour, your team sees them all in one queue with assignment controls.
How does Kliovo Chat work alongside Kliovo Dine (the POS)?
Kliovo Chat handles the communication layer — WhatsApp, Instagram, and Messenger. Kliovo Dine handles reservations, floor management, KDS, and guest CRM. Together, they give a restaurant the full operational stack.
Set up a WhatsApp inbox for your restaurant this week.
Bring your current guest flow. We will map reservations, menu queries, review follow-ups, and peak-hour routing into a live Chat workflow.