Messenger
Facebook Messenger inbox for business teams.
Keep Messenger from becoming a separate support lane. Route it into the same team operating system.
Messenger control room
Page inbox, ads, support, handoff
Page inbox
14 openAyesha Khan
ServiceBooking change
Page message
Omar Retail
SalesBulk quote
Click-to-message ad
Nadia Malik
SupportWarranty status
Old thread
Ayesha Khan
Facebook profile matched to prior WhatsApp order
ovo draft for agent approval
We can move this to Thursday at 6:30 PM or 7:15 PM. Which slot should I confirm?
Profile continuity
Ayesha Khan
Returning customer
SLA watch
Escalate if no human reply in 10 minutes.
Facebook in Pakistan
Facebook has 50M+ users in Pakistan. Every page inbox is a customer service channel — whether you're ready or not.
Pakistani customers message Facebook pages to ask about products, bookings, delivery, and complaints. Without a proper inbox management system, those messages become missed revenue.
50M+
Facebook users in Pakistan
68%
of Pakistani consumers who've used Messenger for a business query
1 workspace
WhatsApp + Instagram + Messenger in Kliovo Chat
Managing Messenger from Facebook.com
- Separate tab from WhatsApp and Instagram
- No team assignment — one person sees everything
- Context lost when switching to another channel
- Ad reply traffic mixed with support traffic
- No SLA visibility or escalation alerts
With Kliovo Messenger inbox
- Sits beside WhatsApp and Instagram in one queue
- Role-based assignment: sales, support, operations
- Customer history carries across channels
- Ad replies tagged with campaign source
- SLA timer and escalation alerts visible
Messenger workflow
Treat Facebook messages like accountable work.
Bring Messenger conversations into the same queue as WhatsApp and Instagram so every social message gets ownership.
Page messages enter one queue
Messenger conversations from your Facebook page sit beside WhatsApp and Instagram instead of a separate browser tab.
Ad replies keep campaign context
Click-to-message leads arrive with source labels so sales can separate paid traffic from routine page support.
Profile continuity follows the person
Returning Messenger contacts keep tags, owner history, and previous channel context before an agent replies.
Product UI detail
Messenger shows the page, profile, campaign, and queue owner together.
Page support and ad replies need different treatment. Kliovo keeps the Facebook source visible while preserving the customer record across channels.
Facebook Page inbox
Messenger input
Service and opening-hour questions
Support deskClick-to-message ads
Messenger input
Campaign, branch, and product intent
Sales queueReturning profiles
Messenger input
Existing tag, previous channel, or unresolved case
Same ownerSame customer, new channel
When a customer moves from a WhatsApp order to a Messenger support request, agents see the existing owner, tags, and unresolved cases before they answer.
Three channels, one inbox
Your customers use WhatsApp, Instagram, and Messenger. Your team shouldn't need three separate tools.
When a customer contacts you on Facebook Messenger after starting an order on WhatsApp, Kliovo links the profile — so the agent picks up without asking them to repeat everything.
Official Business API, AI replies, broadcasts, and COD confirmation all run through the same queue.
DMs and comment triggers arrive tagged with post context, ready for product qualification and sales.
Messenger
Page inbox, click-to-message ads, and returning customer profiles all unified with the same contact record.
One shared inbox means one customer profile. When someone moves from WhatsApp to Messenger, your team sees the full history — including open cases, tags, and prior owners.
Routing and controls
Separate page support, ad replies, and human handoff.
Messenger becomes easier to manage when each thread has a source, queue, owner, and escalation rule from the first reply.
Page inbox routing
Send business-hour questions, branch requests, and service issues to the right team automatically.
Support queue control
Prioritize complaints, delivery issues, warranty checks, and appointment changes without scanning every thread.
Human handoff
Let ovo draft repeat answers, then escalate billing, complaints, or custom requests to a named owner.
Profile-aware replies
Keep tags, previous cases, and last-contact channel visible so Messenger does not reset the customer story.
Click-to-message ads
Facebook ad replies should land in a sales queue — not a general inbox pile.
When someone clicks your Facebook ad and messages your page, Kliovo captures the ad source, campaign name, and intent before the first agent reply.
01
Ad triggers DM
Customer clicks Facebook ad — Messenger opens with your page as the recipient.
02
Campaign source tagged
Kliovo captures which ad, campaign, and audience the message originated from before the first reply.
03
Routed to sales queue
ovo AI asks a qualifying question and the conversation is assigned to the sales rep on rotation.
04
Context travels with lead
Agent sees the ad name, customer response, and full profile before typing a single word.
Operational use cases
Built for Facebook conversations that need follow-through.
Messenger is often where customers ask for service help, respond to paid campaigns, or return to an older page thread. Kliovo keeps those paths organized.
Facebook page support
Answer page messages from the same workspace as other channels.
Ad replies
Route Messenger conversations from paid campaigns to the right team.
Service questions
Use saved replies and AI drafts for repeat Messenger questions.
Go deeper
Connect Messenger to your full communication stack
Related Chat features
Connect Messenger to the rest of your chat operation.
Shared Inbox
Give support, sales, and operations one place to assign, reply, tag, and close conversations across messaging channels.
Instagram DM
Turn Instagram DMs, comments, and replies into assigned conversations your team can manage with AI support.
AI Replies
Let ovo answer repeat questions, draft agent replies, and learn from your best responses without removing human control.
Common questions
More questions about Messenger inbox management
Can I manage multiple Facebook pages in Kliovo?
Yes. Depending on your plan, you can connect multiple Facebook pages and manage their Messenger inboxes from a single workspace. Agencies managing pages for multiple clients can assign each page to a separate team or sub-account.
Does Kliovo support click-to-Messenger ads?
Yes. When a customer clicks a click-to-message Facebook ad and opens a conversation, Kliovo automatically tags that message with the campaign source and ad name. Sales teams can filter and prioritize paid-traffic conversations separately from general page support.
Can Messenger conversations be assigned to specific agents?
Yes. The same assignment rules that apply to WhatsApp and Instagram apply to Messenger. You can assign by queue, by agent, by topic keyword, or by routing rule — and the assigned owner is visible across all channels.
Does ovo AI work for Messenger as well as WhatsApp?
Yes. The same ovo AI engine powers replies across WhatsApp, Instagram DMs, and Messenger. AI drafts, auto-replies, and escalation rules are configured once and apply to all three channels.
What happens to Messenger replies outside business hours?
You can configure an automation that sends an acknowledgment message immediately and queues the conversation for the morning shift. SLA timers can be paused during off-hours so agents are not penalized for overnight messages.
Can I see a customer's WhatsApp history when they message on Messenger?
Yes. If the customer's Messenger profile is linked to an existing contact record in Kliovo — whether from a previous WhatsApp conversation or a direct match — agents see the full cross-channel history, including open cases, tags, and prior owners.
Questions teams ask before moving chat into Kliovo
Can Messenger be managed with WhatsApp?
Yes. Messenger can be part of the same omnichannel inbox.
Can agents be assigned Messenger chats?
Yes. Messenger conversations can be assigned and tracked.
Can AI help with Messenger replies?
Yes. ovo can assist with routine Messenger replies.
Can Messenger leads be tagged?
Yes. Tags and customer profiles work across Chat channels.
Bring Messenger into the same operating queue.
Bring your Facebook page, ad reply flow, support topics, and handoff rules. We will map the routing, AI draft, and owner model around them.