Automation
WhatsApp automation without workflow chaos.
Build practical automations that remove repeat work from the team without turning the customer experience into a maze.
Automation console
Order support flow · Active
Customer asks for delivery status
A keyword, button reply, broadcast response, or connected event starts the flow.
Check context before replying
Kliovo checks channel, tags, customer history, service window, and missing details.
Reply, remind, route, or hand off
The workflow sends safe responses, schedules reminders, or assigns humans when needed.
18 sec
median first response
42
reminders due today
7
human fallbacks open
Workflow
Automations that do the repetitive work and stop at the right moment.
Automate replies, routing, reminders, lead capture, and follow-ups while keeping humans in control of complex conversations.
Lead qualification
Ask key questions before routing the lead to sales.
Order support
Answer delivery, payment, and status questions automatically.
Appointment workflows
Confirm, remind, reschedule, and follow up from WhatsApp.
Appointment reminder flow
WhatsApp · clinics · support queue
Send approved reminder template with Confirm and Reschedule buttons.
Tag appointment_confirmed and write the response to the timeline.
Collect preferred time, assign front desk, pause future nudges.
Send one final reminder, then create a follow-up task for the team.
Automation scope
What WhatsApp automation can and cannot do — and why that matters.
Automation works best when the rules are explicit and humans are ready to receive escalations. Here is what Kliovo Chat automates and what stays with your team.
What automation handles
- COD order confirmation (WhatsApp reply within 60 seconds)
- Appointment reminders (24h before, with Confirm/Reschedule buttons)
- Fee payment reminders (with JazzCash/Easypaisa payment link)
- Order status updates (when courier scans the parcel)
- FAQ deflection (delivery area, return policy, product availability)
- Lead qualification (budget, location, product interest, timeline)
What stays with your team
(These are where humans add real value)
- Complaints and escalations
- Custom pricing and negotiations
- Emotional support conversations
- Complex order changes
- Legal, medical, or financial queries
- Any time the customer says 'insaan se baat karo'
Product UI
Build lanes around trigger, condition, and action instead of loose chatbot scripts.
Teams can see what starts a workflow, what the system checks, what it sends, and where it exits. That keeps automation understandable when it handles real customer operations.
Lead qualification
Ask budget, location, timing, and product intent before routing the conversation to sales.
Payment and booking reminders
Send timed nudges, capture confirmations, and stop reminders once the customer responds.
Support deflection
Answer safe repeat questions while keeping edge cases attached to the shared inbox.
Exception routing
Escalate angry, high-value, unclear, or policy-sensitive messages to a person.
Human fallback is visible by design.
Automation creates a clear inbox item with the branch, customer context, and last system reply attached.
Controls
Automation stays useful when managers can see and limit it.
Kliovo Chat keeps operational controls beside the workflows, so automation can scale without hiding risk.
Approval gates
Choose which replies can send automatically and which require agent review.
Quiet hours
Respect business hours, SLA windows, and reminder timing by workflow.
Fallback rules
Route to humans when the flow lacks context, confidence, or permission to continue.
Change visibility
Monitor where customers drop, which branches create load, and what needs tuning.
Monitoring view
Track handoffs, reminder volume, unresolved branches, and customer drop-off before a workflow becomes a hidden queue.
74%
resolved by automation
13%
sent to humans
4.2 min
avg exception wait
Pakistan market use cases
The automations Pakistani businesses run every day on Kliovo Chat.
COD confirmation in 60 seconds
Customer places a COD order. WhatsApp message fires automatically. Customer confirms with a button tap. Order is dispatched. RTO drops by up to 30%.
Fee reminder for schools
3 days before due date: template reminder. Day of: button to confirm payment. After due date: escalate to admin with a list of unpaid students.
Appointment flow for clinics
Booking confirmation sent instantly. 24h reminder with Confirm/Reschedule. No-show follow-up with next available slot. Reduces no-show rate by 40-70%.
Cart recovery sequence
1 hour after abandoned cart: friendly reminder. 24 hours later: discount or offer. 72 hours: final attempt. Stop when customer buys.
Lead qualification for real estate
Ask budget range, preferred area, property type, timeline. Tag and route to the right sales agent. Stops when customer books a viewing.
After-hours deflection
Business closes at 10PM. Automation replies with store hours, FAQ links, and an option to leave a message. Picks up at 9AM with context intact.
Related Chat features
Connect automation to the rest of the inbox.
Flow Builder
Design WhatsApp and Instagram workflows visually with triggers, branches, templates, buttons, and handoff steps.
AI Replies
Let ovo answer repeat questions, draft agent replies, and learn from your best responses without removing human control.
Shared Inbox
Give support, sales, and operations one place to assign, reply, tag, and close conversations across messaging channels.
Platform
Automation connects to the rest of the platform.
FAQ
More questions about WhatsApp automation.
Does WhatsApp automation require coding?
No. Kliovo's Flow Builder is fully drag-and-drop. You pick triggers, add conditions, choose actions, and connect them on a visual canvas. No developer needed.
Can I automate WhatsApp replies in Roman Urdu?
Yes. ovo AI handles Roman Urdu natively with over 200 character normalizations. Whether a customer types 'kitney', 'kitnay', or 'kitne', the AI understands and responds correctly.
What triggers can start a WhatsApp automation?
Keyword replies, button taps from interactive messages, broadcast campaign responses, new contact creation, cart events from WooCommerce or Shopify, and time-based schedules.
Is there a limit to how many automations I can run?
No hard limit. Kliovo Chat runs automation flows across all active contacts simultaneously. Each contact moves through their own independent flow instance.
How do I stop automation for a specific customer?
ovo AI detects escalation intent — frustration, complaints, requests for a human — and pauses automation automatically. Agents can also pause a flow manually from the inbox at any time.
Can WhatsApp automation send documents, images, and buttons?
Yes. Approved WhatsApp templates support media attachments, interactive buttons, and list messages. Automation flows can send any approved template type as an action step.
Questions teams ask before moving chat into Kliovo
Can automations hand off to humans?
Yes. Handoff is a core part of the workflow model.
Can automation use WhatsApp buttons?
Yes. Flows can use interactive WhatsApp patterns where supported.
Can we automate reminders?
Yes. Reminders are a common Chat automation use case.
Can AI and automation work together?
Yes. AI can classify, answer, and route inside automation flows.
Map your first Kliovo Chat automation.
Bring one repetitive WhatsApp, Instagram, or Messenger workflow. We will turn it into triggers, conditions, handoffs, and monitoring rules.