Flow Builder
A WhatsApp chatbot flow builder your team can actually use.
Build useful conversation flows without asking engineering to wire every branch by hand.
Lead qualification flow
Draft · WhatsApp + Instagram
Campaign reply
Customer taps Interested from a broadcast.
Ask requirement
Collect product, budget, location, and timing.
Qualified?
Split by budget, urgency, and missing fields.
Send template
Use approved WhatsApp copy with variables.
Talk to sales
Assign hot leads with the answers attached.
Workflow
Build conversation paths from real operating moments.
Design WhatsApp and Instagram workflows visually with triggers, branches, templates, buttons, and handoff steps.
Drag in triggers
Start from customer messages, buttons, campaigns, or events.
Branch the logic
Use conditions, tags, questions, and templates to shape the conversation.
Publish and improve
Launch the flow, watch outcomes, and adjust weak steps.
Branching example
A broadcast reply can become a guided qualification flow, a template follow-up, or an agent handoff without leaving the builder.
Interested
Ask product and budget
Need price
Send approved template
Talk to person
Assign sales queue
Who builds flows
You don't need a developer to build working WhatsApp chatbot flows.
Flow Builder is designed for business owners, operations managers, and support leads who understand the customer journey — not engineers.
Operations managers
Map out your COD confirmation, reminder, and escalation flows without waiting for dev bandwidth. If you can draw it on a whiteboard, you can build it in Flow Builder.
Support team leads
Build FAQ deflection flows, complaint routing, and out-of-hours auto-reply paths. Test with your own phone before launching to customers.
Marketing teams
Design broadcast reply flows that qualify leads, offer upsells, and route hot buyers to sales — all triggered automatically from a campaign.
When you do need help— Kliovo's Done-For-You team builds the flows for you. You describe the process in plain language. We map it in the builder.
See Done-For-You plansAdd node
Selected step
Interactive buttons
Message
What would you like to do next?
Builder detail
The canvas is visual, but the blocks are grounded in messaging operations.
Flow Builder is not a diagramming toy. It exposes the exact pieces a WhatsApp, Instagram, or Messenger workflow needs: triggers, questions, templates, buttons, variables, handoff, and measurement.
Reusable blocks
Save common welcome, qualification, FAQ, and handoff patterns so teams do not rebuild every flow.
Structured WhatsApp steps
Use buttons, menus, variables, and approved templates where the channel supports them.
Test before publish
Preview the customer path, validate missing fields, and keep draft changes away from live traffic.
Measure weak branches
See drop-off, fallback, reply quality, and handoff volume after launch.
Template library
Start from a template. Customise in minutes. Launch the same day.
Kliovo Chat ships with 20+ pre-built flow templates for the most common WhatsApp automation workflows.
E-commerce templates
- COD order confirmation flow
- Abandoned cart recovery (3-message sequence)
- Shipment status update flow
- Return and exchange flow
Service business templates
- Appointment booking and confirmation
- 24-hour reminder with Confirm/Reschedule
- Lead qualification (budget, location, timeline)
- After-hours deflection with morning follow-up
School and education
- Fee reminder with Pay Now / Pay Later
- Exam result notification flow
Clinic and healthcare
- Appointment confirmation and reminder
- Post-visit follow-up and prescription
Restaurant and delivery
- Order placed confirmation with ETA
- Out-of-stock substitute offer flow
Publish loop
Ship flows with review, rollout, and measurement built in.
Teams can keep drafts separate from live flows, test branch behavior, and improve the flow after real customer traffic hits it.
Draft
Build the first path with triggers, questions, buttons, and handoff points.
Preview
Run the customer journey and check copy, branches, variables, and fallback states.
Publish
Launch to selected channels or campaigns once the flow has the right approvals.
Measure
Track completions, drop-offs, agent handoffs, and replies that need a better branch.
Controls managers expect
Approval status, live version, fallback branch, and handoff destination are visible before a flow starts handling customers.
v12
live version
9.8%
fallback rate
31
handoffs this week
No-code advantage
Most WhatsApp chatbot solutions require a developer. Kliovo Flow Builder doesn't.
Without Flow Builder
Developer time: 2–4 weeks
With Flow Builder
Build in: 2–4 hours
Without Flow Builder
Cost: Rs. 50,000+
With Flow Builder
Cost: included in plan
Without Flow Builder
Changes need code deploys
With Flow Builder
Changes go live instantly
Without Flow Builder
Testing requires staging environment
With Flow Builder
Test on your own phone
Use cases
Flows for the paths customers already take.
FAQ bot
Guide customers through common questions before routing edge cases.
Booking flow
Collect details, confirm availability, and hand off exceptions.
Campaign follow-up
Continue after a broadcast click or reply with the right next step.
Related Chat features
Use the builder with automation, AI, and campaigns.
Automation
Automate replies, routing, reminders, lead capture, and follow-ups while keeping humans in control of complex conversations.
AI Replies
Let ovo answer repeat questions, draft agent replies, and learn from your best responses without removing human control.
Broadcasts
Send template-led campaigns to the right audience, then route replies back into the same shared inbox.
Connected features
Use flows with automation, AI, and campaigns.
FAQ
More questions about WhatsApp Flow Builder
Do I need coding skills to use Kliovo Flow Builder?
No. Flow Builder is a fully visual drag-and-drop interface. You add nodes, connect them, set conditions, and publish — all without writing a single line of code. If you can map a process on a whiteboard, you can build it here.
Can Flow Builder send approved WhatsApp templates?
Yes. Template nodes are a first-class block type in the builder. You can insert a pre-approved Meta template at any point in a flow — for confirmations, reminders, re-engagement, or post-handoff follow-up.
How many flows can I have active at once?
Unlimited active flows. You can segment flows by channel, campaign, or audience tag — so a COD confirmation flow, a complaint escalation flow, and a lead qualification flow can all run simultaneously without interfering.
Can flows branch based on customer replies?
Yes. Condition nodes let you branch by keyword match, button choice, customer tag, or profile field value. A single trigger can split into multiple paths — each handling a different intent or segment automatically.
How do I test a flow before it goes live?
Preview mode runs the full flow on your own WhatsApp number before you hit publish. You can walk through every branch, verify variables resolve correctly, and confirm handoff behaviour — with zero impact on live customer traffic.
Can I import a flow from another WhatsApp platform?
Not directly — flow schemas differ between platforms. However, Kliovo's Done-For-You team can rebuild your existing flows in Flow Builder. Share the logic or a recorded walkthrough and the team maps it within your plan.
Questions teams ask before moving chat into Kliovo
Is the builder no-code?
Yes. It is designed for operational teams to build and adjust flows visually.
Can flows use AI?
Yes. AI replies and classification can be used inside automation workflows.
Can flows hand off to agents?
Yes. Handoff steps route customers to a team or person.
Can we use flows for campaigns?
Yes. Broadcast replies can lead into structured follow-up flows.
Design the first flow your team should stop doing manually.
Bring a WhatsApp or Instagram workflow. We will map its triggers, buttons, templates, branches, handoffs, and measurement points.