Instagram DMs
Instagram DM management in the same inbox as WhatsApp.
Instagram leads should not sit in a separate app. Bring them into the same queue your team already works from.
New reel spike
@kliovo.store
Ramadan edit now in stock
Comment trigger
"price?" or "available in black?"
Instagram DM queue
Campaign replies and product questions
@zara.styles
2mSize + delivery
Ready to buy@mira.home
6mPrice on reel
Campaign@saad.fit
11mReturn policy
Support@zara.styles
From reel comment: "black still available?"
Yes, medium black is available. Delivery to Lahore by Friday is possible if confirmed today. Should I reserve one?
Instagram business in Pakistan
Pakistan has 60M+ Instagram users. Most brands still manage DMs from a personal phone.
When a reel goes viral or an ad drives traffic, DMs spike. Brands lose sales not because there's no interest — but because no one can handle the volume fast enough.
60M+
Instagram users in Pakistan
40-60%
of e-commerce sales start with a DM or comment
8 minutes
avg response time before a buyer moves on to a competitor
Managing Instagram DMs manually
- Missing DMs during reel spikes
- No context on which post the customer saw
- One person handles everything from a personal account
- Cannot assign DMs to different team members
- Conversations disappear when device switches
With Kliovo Instagram DM
- Queue catches every DM including spike traffic
- Post and comment context arrives with every DM
- Multi-agent team inbox with roles and assignments
- Tag and route by campaign, product, or intent
- Full conversation history across sessions
Social commerce workflow
Move from public interest to owned follow-up.
Turn Instagram DMs, comments, and replies into assigned conversations your team can manage with AI support.
Comments become conversations
Buying signals like price, size, link, and availability move from public comments into a private DM workflow.
Product questions get context
Agents see the post, product hint, campaign tag, and prior customer notes before they answer.
Qualified buyers move forward
Kliovo tags high-intent leads, suggests the next reply, and keeps the handoff ready for sales or WhatsApp follow-up.
Product UI detail
Every DM opens with the post, product question, and buying stage.
Your team does not have to ask where the customer came from. Kliovo keeps the reel, comment phrase, profile handle, tags, and suggested next action beside the reply box.
184
Reel comments
37
DMs waiting
22
Qualified leads
Comment-to-DM rule
Comment to DM automation
Turn every buying signal in your comments into a private conversation.
Comment-to-DM automation moves interested followers off the public comment section and into a private, manageable conversation — without losing the intent.
Customer comments on your reel
A comment containing 'price', 'available?', 'size', 'link', 'how to order' triggers the automation.
ovo AI sends an instant DM
Customer gets an automatic DM acknowledging their question within seconds — before they scroll away.
DM arrives in your team inbox
The DM is tagged with the post, comment text, and campaign source. Agent or AI handles the follow-up.
Qualify and convert
Agent (or ovo AI) collects size, delivery area, and payment intent. For COD orders, hands off to WhatsApp for confirmation.
Close the sale
Customer experience: seamless private conversation. Your team: fully organized queue with context attached.
Routing and controls
Control Instagram spikes before they become missed revenue.
Use queue rules, campaign labels, and AI draft boundaries to keep social selling operational during post, reel, and ad traffic.
Campaign tags
Mark traffic from reels, posts, creators, and ads so spikes do not become an unfiltered inbox.
Queue ownership
Route commerce DMs to sales, order questions to support, and complaints to managers.
Spike protection
Surface unanswered DMs, aging product questions, and campaign replies before they drift.
AI reply guardrails
Let ovo draft product, price, stock, and delivery answers while humans approve sensitive replies.
Operational use cases
Built for the moments Instagram creates.
Product drops, creator posts, complaints, and order questions need different treatment. The page inbox keeps them separate without splitting tools.
Social commerce
Turn product questions in DMs into qualified sales conversations.
Campaign replies
Handle spikes after posts, reels, and ads without missing intent.
Support escalation
Move complaints or order questions into an accountable team queue.
Connect Instagram to the rest of your chat stack
Related Chat features
Connect Instagram with the rest of your chat stack.
Shared Inbox
Give support, sales, and operations one place to assign, reply, tag, and close conversations across messaging channels.
AI Replies
Let ovo answer repeat questions, draft agent replies, and learn from your best responses without removing human control.
Automation
Automate replies, routing, reminders, lead capture, and follow-ups while keeping humans in control of complex conversations.
FAQ
More questions about Instagram DM management
Can Kliovo manage Instagram DMs for multiple team members?
Yes. Kliovo's shared inbox supports role-based access so owners, admins, and agents each have appropriate permissions. DMs can be assigned to specific agents and tracked until resolved.
Does the comment-to-DM automation work for Reels and regular posts?
Yes. Comment-to-DM automation works across both Reels and regular feed posts. Stories support is also available depending on your Meta Business account configuration.
What keywords trigger the comment-to-DM automation?
Default triggers include: price, size, available, link, order, cost, how much, and buy. You can add any custom keywords to match your product lines, campaigns, or language preference including Roman Urdu terms.
Can I assign Instagram DMs to specific agents?
Yes. Instagram DMs use the same assignment system as WhatsApp conversations. You can assign manually, set routing rules by keyword or campaign tag, or let ovo AI handle replies autonomously.
Does ovo AI understand Instagram DMs in Roman Urdu?
Yes. ovo AI uses the same AI engine across all connected channels. It handles English, Roman Urdu, and Urdu script natively — including 200+ character normalizations so spelling variations are understood correctly.
Can I connect multiple Instagram accounts?
This depends on your plan. Agencies and businesses with multiple brands can manage several Instagram accounts from one Kliovo workspace. Contact the team to discuss multi-account configuration.
Questions teams ask before moving chat into Kliovo
Can Instagram DMs sit beside WhatsApp chats?
Yes. Kliovo Chat is built as one inbox for both social and messaging channels.
Can AI answer Instagram questions?
Yes. ovo can draft replies for common Instagram DM and comment conversations.
Can we assign Instagram conversations?
Yes. Instagram conversations can be assigned and tracked like other inbox items.
Can this support social campaigns?
Yes. Campaign replies can be tagged, routed, and followed up from the same workspace.
Turn Instagram intent into assigned conversations.
Bring your posts, campaigns, DM volume, and current handoff rules. We will map the capture, queue, AI draft, and escalation model around them.