Chat for agencies
A WhatsApp platform built for agencies managing clients.
When campaigns drive replies, agencies need more than screenshots. Kliovo Chat gives client teams a managed inbox and measurable follow-up workflow.
Agency Hub · Kliovo Chat
Multi-client workspace
Client inboxes
Zara Clothing
Campaign: Eid CollectionKarachi Eats
Campaign: Dine-in PromoTechHub PK
Lead: Facebook AdNew lead — expanded
Muhammad Ali
Replied to: Zara Eid Ad
Status
Assigned → Bilal (Sales)
Source
Meta Ads · Eid Collection
3-5
Average agency managing on one WhatsApp number
48hrs
Average time to follow up on campaign leads without automation
100%
Of campaign replies tracked in Kliovo Chat
Pain points
What breaks when campaigns drive WhatsApp replies.
Campaign replies scatter
Leads from ads and social posts do not reliably reach client sales teams.
Clients need visibility
Agencies need proof of replies, handoff, and follow-up quality.
Multiple brands add complexity
Each client has different channels, numbers, and team routing.
Agency operations
Running client WhatsApp on a personal phone is how campaigns go wrong.
3-5 clients
Average number of clients a mid-size Pakistani digital agency manages on a single WhatsApp number
48+ hours
Average follow-up time for campaign leads without a managed inbox
0%
Visibility a client has into their campaign reply handling without a proper platform
Digital agencies in Pakistan face a WhatsApp problem that does not exist in Western markets: their clients' customers do not use web forms or email — they reply on WhatsApp. When a Meta ad for a clothing brand drives 200 WhatsApp replies, those conversations land on one person's personal phone. The agency has no visibility. The client has no visibility. Leads disappear.
Kliovo Chat gives agencies a proper operating layer for client WhatsApp accounts. Campaign replies route into an assigned inbox. Tags track the campaign source. Agents are assigned to client accounts. And clients can see summary reports without accessing the operational tool directly.
Workflow
Three moves from campaign launch to qualified lead handoff.
Connect client channels
Bring WhatsApp, Instagram, and Messenger into the client workspace.
Route campaign replies
Tag campaign source and send hot leads to the right owner.
Report on follow-up
Show response quality, campaign replies, and conversion signals.
"Before Kliovo, leads from our client's Facebook ads disappeared into WhatsApp. Now every reply is tagged, assigned, and tracked."
The core value for agencies is not just managing conversations — it's creating a reportable, accountable handoff. When your client's Eid sale ad drives 400 WhatsApp replies and your team converts 60 of them to orders, you need to show that work. Kliovo Chat's tagging and conversation tracking creates that record automatically.
The second benefit is scale. As an agency adds clients, a shared inbox with role-based access lets you spin up a new client workspace without handing over personal phone access. Each client's WhatsApp runs independently within the same platform — separate contacts, separate conversation history, separate team assignments.
Scenarios
A practical flow for each campaign type.
Lead from ad
A prospect replies to a social ad, enters the inbox, and gets assigned to the client's sales team.
Campaign broadcast
The agency sends a segmented message and tracks customer replies.
Client reporting
Conversation tags and outcomes give the agency a clearer handoff story.
Campaign tags auto-applied
Source tracking per contact
Client visibility without giving up your phone
Agency models
Three ways agencies run client WhatsApp through Kliovo Chat.
Campaign reply management
Agency runs client's Meta ads and routes all WhatsApp replies into an assigned inbox. Leads are tagged by campaign, assigned to the client's sales team, and tracked for conversion. Agency provides weekly report.
Full-service inbox management
Agency manages the client's WhatsApp inbox end-to-end — answering customer service queries, handling complaints, escalating orders, and running broadcasts. Client sees outcomes, not operational messages.
White-label WhatsApp setup
Agency sets up Kliovo Chat for each client under the agency's operational umbrella. Client gets their own number, their own AI training, and their own inbox — managed by the agency team on the backend.
Transparency
Client visibility without operational exposure.
Client sees
- Campaign reply count and conversion rate
- Response time metrics
- Lead source breakdown by campaign
- Resolved vs. open conversation count
- AI vs. human handled split
Agency operates
- Full conversation threads per client workspace
- Agent assignment and workload distribution
- AI training and knowledge base management
- Template creation and approval workflow
- Campaign tag setup and broadcast execution
Stop copying WhatsApp screenshots into client reports.
Campaign-tagged conversations
Every reply from a campaign carries the campaign name. Filter by tag to see exactly what your Eid sale ad generated.
Conversion tracking
Tag conversations as 'lead', 'qualified', 'converted', or 'lost'. Build a pipeline view for each client.
Response time metrics
Know exactly how fast your team responds to client campaign replies. A number your client will ask about.
Exportable history
Full conversation threads are searchable and exportable. When a client disputes a lead count, you have the receipts.
Connected features
The Chat features that power this agency workflow.
Shared Inbox
Give support, sales, and operations one place to assign, reply, tag, and close conversations across messaging channels.
Broadcasts
Send template-led campaigns to the right audience, then route replies back into the same shared inbox.
Automation
Automate replies, routing, reminders, lead capture, and follow-ups while keeping humans in control of complex conversations.
Instagram DM
Turn Instagram DMs, comments, and replies into assigned conversations your team can manage with AI support.
Integrations
Connect channels and campaign reporting tools.
Zapier and Webhooks connect your existing campaign reporting tools — push lead data to your CRM or notify clients via Slack automatically.
Questions teams ask before moving chat into Kliovo
Can agencies manage multiple clients?
Kliovo Chat can support client-specific inbox and campaign workflows.
Can campaign replies be tagged?
Yes. Replies can carry campaign context and route to the right owner.
Can agencies use broadcasts?
Yes. Broadcasts can support client campaigns when used with approved segments and templates.
Can Instagram leads be managed?
Yes. Instagram DMs and comments can flow into the shared inbox.
Can we manage multiple client WhatsApp numbers from one platform?
Yes. Each client operates as a separate workspace within Kliovo Chat, with their own WhatsApp Business API number, contacts, conversation history, and team assignments.
Can clients see their own inbox without accessing the agency's platform?
Access levels are configurable. Clients can be given view-only or limited access to their own workspace without seeing other client data or agency-level settings.
How do we handle campaign replies that come in after hours?
ovo AI can be configured to respond to incoming campaign replies with an acknowledgment and basic qualification questions — so leads are captured even when your team is offline.
Can we use Kliovo Chat to run WhatsApp campaigns on behalf of clients?
Yes. Broadcasts can be configured per client workspace with client-approved templates, segmented contact lists, and scheduled send times.
How does the platform handle Instagram DMs from client campaigns?
Instagram DMs route into the same inbox as WhatsApp. If a client's Instagram ad drives message responses, those conversations are managed alongside WhatsApp from one interface.
Is there a reseller or white-label option for agencies?
Yes. Kliovo has an agency and reseller program for teams managing multiple client accounts. Contact our team to discuss setup, pricing, and white-label options.
Run client WhatsApp campaigns with full visibility and follow-through.
Bring your current client roster and campaign setup. We will map channels, tags, routing rules, and client reporting into a managed agency workflow on Kliovo Chat.