AI Replies
AI WhatsApp replies grounded in your real business data.
Move faster without sounding generic. ovo helps your team reply with context, tone, and the right next action.
ovo reply console
Grounded answer ready for review
Knowledge sources
Last approved 2h ago
Price and stock synced
27 agent examples
Refund intent detected. Approval required before sending policy language.
Customer
Can I exchange the bundle if one item does not fit?
Yes, eligible bundle items can be exchanged within 7 days if tags are intact. I can help check the size you need and reserve the replacement before you visit.
Draft
ovo writes, agent edits
Approve
Safe reply waits for review
Send
Rules allow instant answer
AI reply workflow
From customer question to controlled answer.
Let ovo answer repeat questions, draft agent replies, and learn from your best responses without removing human control.
Train on business context
Use FAQs, policies, catalog details, and prior replies as answer context.
Suggest or send
Let agents approve drafts or let rules send safe routine answers.
Escalate when needed
Route unclear, sensitive, or high-value conversations to people.
Agent assist
Agents see the draft, the source, and the reason for caution.
AI Replies is built around the operator's screen: what ovo knows, what it is not sure about, and the exact next action the agent can take.
Source panel
FAQs, policies, catalog fields, and prior approved replies are visible beside the generated answer.
Confidence band
High confidence can be eligible for auto-send; medium confidence stays in approve mode; low confidence escalates.
Handoff note
When ovo steps back, the assigned agent receives the intent, source gaps, and suggested next question.
Reply approval
Exchange policy question
Draft reply
We can exchange eligible bundle items within 7 days if tags are attached. Share the size you need and I will check availability before you visit.
Decision log
Control model
AI can move fast only where the rules are explicit.
Kliovo separates knowledge, permission, confidence, and escalation so teams can automate repeat replies without letting vague answers reach customers.
Only answer from approved sources
Escalate low confidence or sensitive intent
Keep an agent-visible audit trail
Separate drafts from auto-send rules
Meta's 2026 AI policy
Is AI on WhatsApp still allowed in 2026? Yes — chatbots were never banned.
In January 2026, Meta changed the WhatsApp Business API rules to push out ChatGPT-style bots — the ones you can ask anything. The rule comes down to one line: if the AI is the product, it's banned; if the AI is helping your business do its work, it's allowed.A clothing brand's bot answering order questions? Allowed. An "ask me anything" assistant on a WhatsApp number? Banned.
Banned: AI as the product
Bots you can ask anything — ChatGPT-style assistants living on a WhatsApp number, where chatting with the AI is the whole product. Meta shut these out of the Business API. Numbers running them face restrictions and shutdowns.
Allowed: AI as your worker
AI doing your business's own work: answering “order kahan hai?”, confirming bookings, handling product FAQs, qualifying leads, routing support to your team. Chatbots were never banned — business chatbots are 100% allowed. Only the ask-me-anything kind is out.
ovo AI: built the allowed way
ovo AI only answers from your business data — your orders, products, and policies. Ask it something random and it hands off to a human instead of chatting. That is exactly the shape Meta now requires, and it is how ovo was built from day one. Every customer's flows are reviewed against current Meta policy before go-live.
Source: Meta's WhatsApp Business Solution Terms (last updated March 2026), which prohibit AI technologies on the Business Solution when they are the "primary (rather than incidental or ancillary) functionality" being offered. Summaries here are plain-language; the terms govern.
Roman Urdu AI
The only WhatsApp AI that understands how Pakistanis actually type.
Roman Urdu is not a formal language. It has no standard spelling. “kitna” can be written “kitney”, “kitnay”, “kitne”, or “ktna”. Every variation means the same thing. ovo AI has 200+ character normalizations built in — so it understands Roman Urdu the way your customer types it, not the way a textbook would spell it.
Input
“price btao”
ovo AI understands
price batao — price inquiry intent
Input
“kb milega”
ovo AI understands
kab milega — delivery timeline question
Input
“bhj do order”
ovo AI understands
bhej do order — send/dispatch request
Language detection
Auto-detects English, Roman Urdu, and Urdu script — even within the same message.
200+ normalizations
Handles every common spelling variation so no customer inquiry goes misread.
Continuous learning
Improves from every agent correction. Each approved reply sharpens the model.
Zero hallucinations
ovo only answers from sources you have approved. It never fabricates a policy.
200+
character normalizations
3
languages supported (English, Roman Urdu, Urdu Script)
$3–5
per month per 10K messages
AI cost model
ovo AI replies to 10,000 messages for less than what a CSR agent earns in a day.
Traditional CSR agent
Rs. 35,000–50,000/month salary
Rs. 1,200–1,700/day
Handles 50–80 chats/day maximum
Needs training for every new product update
Goes offline evenings and weekends
ovo AI Replies
Rs. 500–800/month for 10,000 messages
Rs. 17–27/day
Handles unlimited simultaneous chats
Learns from your knowledge base instantly
Available 24/7/365
ovo AI does not replace your team — it handles the repeat questions so your agents focus on the conversations that actually need a human.
Daily use cases
Where AI Replies removes queue pressure.
The strongest AI reply workflows are narrow, visible, and tied to the inbox work your team repeats every day.
First response
Give customers an instant helpful answer while the team handles complex issues.
After-hours support
Handle routine questions when agents are offline.
Sales qualification
Ask follow-up questions and identify hot leads before handoff.
Related features
ovo AI works best alongside these features.
Related Chat features
Connect AI replies to the rest of the inbox.
Shared Inbox
Give support, sales, and operations one place to assign, reply, tag, and close conversations across messaging channels.
Automation
Automate replies, routing, reminders, lead capture, and follow-ups while keeping humans in control of complex conversations.
Flow Builder
Design WhatsApp and Instagram workflows visually with triggers, branches, templates, buttons, and handoff steps.
FAQ
More questions about WhatsApp AI replies.
Does ovo AI understand Roman Urdu?
Yes. ovo AI has 200+ character normalizations built in, making it the most advanced Roman Urdu AI in Pakistan. It understands spelling variations like 'kitna', 'kitney', 'kitnay', and 'ktna' as the same word.
Can I control what ovo AI is allowed to answer?
Yes. Every knowledge source must be approved before ovo can reference it. You set confidence thresholds, approval gates, and topic boundaries. ovo cannot answer outside what you have permitted.
What happens when ovo AI does not know the answer?
ovo escalates to a human agent immediately, attaching the customer intent, the question, and the reason it could not respond. Your agent picks up with full context — no customer has to repeat themselves.
How much does WhatsApp AI replies cost in Pakistan?
At full deployment ovo AI costs approximately $3–5 per month per 10,000 messages. As the knowledge base matures the cost drops to $2–3 per 10,000 messages. Compare this to one CSR agent at Rs. 35,000–50,000 per month.
Can ovo AI reply in both English and Roman Urdu?
Yes. ovo AI detects the language of each individual message and responds in kind. If a customer writes in Roman Urdu, ovo replies in Roman Urdu. If they switch to English mid-conversation, ovo follows.
Is the AI trained on our specific business?
Yes. ovo is trained on your FAQs, product catalog, policies, and prior approved replies. It does not use a generic language model answer — every response is grounded in your approved business knowledge.
Questions teams ask before moving chat into Kliovo
Is AI on WhatsApp still allowed in 2026?
Yes — chatbots were never banned. In January 2026, Meta's WhatsApp Business Solution Terms pushed ChatGPT-style bots off the Business API: bots you can ask anything, where chatting with the AI is the whole product. AI doing your business's own work — answering order questions, confirming bookings, handling support — remains fully allowed. ovo AI sits squarely on the allowed side: it works for your business, it isn't the product itself.
What is task-specific AI, and why does Meta require it?
Task-specific AI answers questions within your business's scope — order status, prices, availability, bookings, policies — and does nothing else. Meta's rule comes down to one line: if the AI is the product, it's banned; if the AI is helping a real business do its work, it's allowed. ovo AI is scoped to your business data by design, so there is nothing to retrofit.
Is ovo AI a ChatGPT-style bot on WhatsApp?
No. Open-ended assistant-style bots are exactly what Meta's current terms prohibit on the WhatsApp Business API. ovo AI answers from your own business context — your catalog, policies, orders, and approved replies. Ask it something outside that scope and it escalates to your team instead of improvising. That behavior is what keeps it useful and what keeps it compliant.
What languages does ovo AI support?
English, Roman Urdu, and Urdu script — detected per message, in the same conversation. Roman Urdu is native, not translated: ovo AI understands 200+ spelling normalizations ('kitna', 'kitney', 'kitnay', 'ktna' are all the same question), which is how Pakistani customers actually type.
Does ovo AI reply on its own, or do agents approve first?
Both, under your rules. Routine, clearly-scoped questions can be answered automatically; anything nuanced is drafted for an agent to review, edit, and send. You decide which categories run autonomously and which always get human eyes.
What happens when a question is outside the AI's scope?
ovo escalates to a human agent immediately — attaching the customer's question, the detected intent, and why it stepped back — so your agent picks up with full context. Out-of-scope questions are logged, and you can approve new answers to expand the scope over time.
See AI Replies inside your real inbox.
Bring your FAQs, policies, catalog context, and current WhatsApp reply workflow. We will map where ovo should draft, send, and hand off.