Instagram DMs
Handle Instagram DMs in the same shared inbox as WhatsApp. Automatically move comment threads into DMs. Let ovo AI respond to messages. Never miss a sales inquiry from a customer who commented 'price?' on your post.
Instagram is where Pakistani businesses get discovered. But managing DMs across Instagram and WhatsApp separately burns time and drops inquiries. Kliovo brings Instagram DMs into the unified inbox — same team, same AI, same flows. Comment-to-DM automation converts every comment inquiry into a private conversation automatically.
What you get
Instagram DMs in the Kliovo shared inbox — same view as WhatsApp
Comment-to-DM automation: reply to comments triggers a private DM
Auto-reply to story mentions — reply publicly or send a DM
ovo AI handles Instagram DMs the same way it handles WhatsApp
Assign Instagram conversations to specific team members
Quick replies and saved responses work across Instagram and WhatsApp
Conversation history saved per contact across all channels
Instagram lead gen form submissions pulled into Kliovo contacts
How to set up
No code required. Most integrations go live in under 10 minutes.
Connect your Instagram Business account
Your Instagram account must be a Business or Creator account linked to a Facebook Page. You'll authorize through Meta's Business Login flow.
Grant messaging permissions
Allow Kliovo to read and send DMs on your behalf. This is a standard Meta API permission — the same one used by all major inbox tools.
Set up comment automation rules
Define which posts trigger comment-to-DM flows. You can set keyword filters, or capture all comments that contain 'price', 'how much', 'available' etc.
Assign and go live
Map incoming Instagram DMs to an inbox team. ovo AI picks up from there — or you can handle manually, your choice.
What you can automate
Real workflows businesses run with this integration on day one.
Price inquiry → DM conversion
Customer comments 'price?' on your product post → Kliovo auto-sends them a DM with the price and a 'Buy Now' button. Converts 30–40% of comment inquirers to buyers.
AI-handled DM support
ovo AI responds to DMs 24/7 — product questions, sizing, availability, delivery time. Human agents step in only when the AI flags it needs help.
Giveaway entry management
Comment-to-DM flow sends every entrant a confirmation DM automatically. No manual follow-up. Collect WhatsApp numbers to follow up via WhatsApp.
Cross-channel customer history
Customer messages you on Instagram on Monday and WhatsApp on Thursday. Kliovo links the conversations — your agent sees the full history, not two disconnected threads.
Related integrations
WhatsApp Business API
Kliovo runs on the official Meta-approved WhatsApp Business API. Not grey-route. Not unofficial. Every message you send is fully compliant, encrypted end-to-end, and eligible for the green verification badge.
Facebook Messenger
Manage Facebook Messenger conversations alongside WhatsApp and Instagram DMs. Same AI. Same flows. Same team inbox. No context switching between tabs.
Zapier
Connect Kliovo to every tool your business uses via Zapier. Trigger WhatsApp messages from CRM events, form submissions, calendar bookings, or any of 5,000+ Zapier-connected apps.
Ready to connect Instagram DMs?
Start free — no card required. Or talk to our team about your setup.