Connected Verticals
Five products.
One customer.
Kliovo Chat, Shop, Dine, Edu, and Care are not separate tools that happen to share a brand name. They share a single AI memory layer, a single WhatsApp inbox, and a single escalation queue — so every customer is known everywhere, from day one.
Architecture
How the products connect
All five verticals route conversations and data through ovo AI, then into Kliovo Chat. The customer sees one WhatsApp number. Your team sees one inbox. The AI sees the full customer history.
Shared by all verticals
What every product inherits from ovo AI.
Build on ovo AI and every vertical immediately benefits — no duplicate setup, no separate AI training per product, no siloed customer data. These six capabilities are active across all products from day one.
Each vertical
What each product contributes to the shared layer.
Each product sends data into the shared AI layer and pulls context from it. The relationship is bidirectional — which is why a customer who ordered from your shop is already known when they make a restaurant booking.
The shared inbox everything flows through
Every product routes conversations back into Kliovo Chat. Orders, appointments, lesson queries, prescription questions — agents see them all in one place with full customer history and AI context already visible. Kliovo Chat is the command centre for your entire customer operation.
- Shared inbox: WhatsApp, Instagram, Facebook Messenger
- AI escalation from any vertical arrives here with full context
- Agent notes and tags sync across all product conversations
- Broadcast segments pull from Shop, Dine, and Edu customer data
- AI Copilot (Llama 3.3 70B) available to every agent across all products
- Role-based access: agents see only their assigned threads
Order confirmed. Courier dispatched. Customer informed.
Shop triggers Chat flows automatically. COD confirmations, shipment updates, return requests — all handled by the same ovo AI that knows the customer's full order history from their very first message. No manual handoffs between systems.
- COD confirmation sent via Chat AI within 60 seconds of order placement
- 7 courier APIs feed real-time shipment status into Chat conversation threads
- Order anomalies (invalid phone, COD=0) trigger immediate Chat alerts to agents
- WooCommerce and Shopify sync surfaces product and inventory context in Chat
- Return requests initiated in Chat are routed directly to the Shop returns queue
- Customer order history visible to Chat agents before they reply
Table booked. Order taken. Review collected.
Dine connects the full restaurant customer journey into a single WhatsApp thread managed by ovo AI. Reservation confirmations, live menu browsing, order updates, and post-visit CSAT surveys — one thread per customer, no app required.
- Reservation confirmation and reminders triggered automatically via Chat AI
- Live menu displayed as WhatsApp interactive lists — no PDF, no app
- Order-ready and delivery notifications auto-sent at correct stage
- CSAT surveys sent 20 minutes after order completion via Chat
- Repeat customer data from Chat used for personalised offers and loyalty
- Multi-branch reservations managed from one Chat inbox
Enrolled. Reminded. Retained.
From first inquiry to graduation, Edu routes every student and parent touchpoint through Chat. ovo AI answers admission queries in Roman Urdu, schedules follow-up sequences, and surfaces at-risk students before they drop out.
- Admission inquiry AI handles FAQs, fee structures, and interview scheduling
- Multi-step drip sequences for fee reminders and exam date notifications
- Attendance alerts and assignment deadlines sent to correct parent contacts
- At-risk student segments exported to Chat for immediate manual follow-up
- Student satisfaction surveys sent at end of each academic term
- Roman Urdu native — parent queries answered in their natural language
Appointment booked. Prescription sent. Follow-up done.
Care closes the loop on every patient interaction via Chat. ovo AI triages inbound messages, books appointments, sends post-consultation instructions, and flags urgent cases to on-call clinical staff — with medical escalation rules built in.
- Symptom-aware triage routes patients to the correct department automatically
- Appointment booking with slot selection via WhatsApp interactive lists
- Post-visit prescription and discharge care instructions auto-sent
- Urgent escalation triggers immediate agent alert in Chat within 5 minutes
- Chronic care follow-up and medication reminder sequences scheduled automatically
- Patient history from Chat visible to clinical agents before consultation
End-to-end flows
See the connection in action.
These are not diagrams. They are the actual sequences that run when a customer sends one WhatsApp message — what happens in the background, in what order, and which product handles each step.
Why it matters
What siloed tools cost you every day.
Most businesses use a different app for orders, bookings, admissions, and patient records. Their customers re-introduce themselves every time. Their agents have no context. Their AI is trained per tool and forgets everything the moment the customer switches touchpoints.
- Customer asks about an order in one app, a booking in another — introduces themselves twice
- Your Shop AI has no idea the same customer also dines at your restaurant
- Agent opens a conversation with zero context — no order history, no previous complaints, no name
- Missed COD confirmation because the order app and WhatsApp are not connected
- Student who enquired three times is counted as a new lead each time
- No-show patient costs Rs. 5,000 because reminder never went out — it was in a separate system
- One WhatsApp number handles orders, bookings, admissions, and prescriptions — one relationship
- AI knows the customer's full history across every product from the very first message
- Agent sees full context — order status, last visit, previous complaints — before replying
- COD confirmation triggered automatically within 60 seconds of order placement
- Student re-engaged from the exact drop-off point with a personalised follow-up message
- Patient reminder sent 24h and 1h before slot — no-show rate drops 60%
Where to start
Which vertical should you start with?
Most businesses start with Chat or Shop — Chat if you have a general customer support problem, Shop if COD confirmation is costing you RTO. Add Dine, Edu, or Care as you grow. The AI memory is shared from day one, so switching products requires no re-training.
If: messages split across personal phones. No inbox visibility. Any industry.
If: COD confirmation is manual. RTO rate above 15%. D2C or e-commerce.
If: reservations are handled by phone calls. Reorders are manual. F&B.
Connect your first vertical.
Start with Chat or Shop. Add Dine, Edu, or Care as you grow. The AI memory is shared from day one — no extra setup, no re-training, no integration fees.