Restaurants & F&B
Bookings arrive while you're plating.
WhatsApp-first restaurant operations: reservations, reorders, loyalty, and live table management — without a third-party booking platform or a dedicated reservations team. ovo AI handles every incoming customer message so your floor staff can focus on the floor.
14/day
Average reorders per restaurant
< 10s
Booking confirmation time
100%
Booking confirmation rate
The problem
Reservation calls you miss at peak hour are covers you lose forever.
A Friday night at a popular restaurant in Karachi can generate 60–80 inbound WhatsApp messages in two hours. Staff manually confirming reorders cannot scale past 30 tables. Every missed call is a missed cover — and unlike a voicemail, WhatsApp messages feel personal. Customers who don't hear back within 5 minutes go elsewhere. Kliovo Dine intercepts every message instantly, confirms the booking in under 10 seconds, and sends a reminder 24 hours and 2 hours before the reservation — automatically.
What you get
- WhatsApp table reservations — no app download required
- Reorder flows with interactive menu upsell
- Live floor plan with real-time cover tracking
- Loyalty program managed entirely via WhatsApp
- Menu broadcasting to 1,000+ contacts at once
- Wait-time updates sent to queued customers automatically
- Post-visit feedback and review collection
- Branded booking confirmation messages with restaurant details
- Multi-branch management from one dashboard
Unlike Zomato or Foodpanda, Kliovo Dine puts the customer relationship entirely in your hands — on your WhatsApp number, in your name. No commissions. No data sharing with competitors. Every customer interaction builds your own database.
"We confirmed 47 bookings on a Friday night without picking up the phone once."
— Restaurant owner · Karachi
E-Commerce & D2C
COD confirmed in 60 seconds. Not 48 hours.
Pakistan's e-commerce problem isn't traffic — it's a 30% return-to-origin (RTO) rate from unconfirmed COD orders. Kliovo Shop solves it with instant WhatsApp confirmation, 7 courier integrations in one dashboard, and COD anomaly detection that flags bad orders before they ship.
< 60s
COD confirmation time
7
Pakistani courier integrations
30%
Industry RTO rate Kliovo solves
The problem
Every unconfirmed COD order that ships is money at risk.
The Pakistan e-commerce industry loses an estimated Rs. 15–20 billion annually to COD returns. An order that ships unconfirmed and comes back costs you: the courier fee (both ways), the packaging, the agent's time, and the opportunity cost of that inventory sitting in transit. One human order confirmer can process 50 orders on a good day. ovo AI handles unlimited COD confirmations simultaneously — sending the WhatsApp confirmation within 60 seconds of order placement and following up automatically if the customer doesn't respond.
What you get
- COD confirmation flows with 60-second SLA from order placement
- TCS, Leopards, Trax, BlueEx, PostEx, Swyft, Sonic — all integrated
- Smart courier routing by city, parcel weight, order value, and payment method
- CN label printing — branded and official courier labels
- Barcode scanning center for pack, dispatch, and returns
- Shopify + WooCommerce bidirectional sync (orders and inventory)
- TCS COD reconciliation and load sheet generation
- JazzCash + Easypaisa payment confirmation tracking
- COD anomaly detection: invalid phone, COD=0, stale orders, high-value unconfirmed
- 20+ order status tracking stages with customer notifications
- 16 report types including COD reconciliation and RTO analysis
- Customer blacklisting, order merging, and duplicate detection
Kliovo Shop is the only WhatsApp e-commerce platform built specifically for Pakistan's courier landscape. LimeChat and Gallabox are built for India — they have no integration with TCS, Leopards, or any Pakistani courier. Every feature in Kliovo Shop was requested by a Pakistani D2C brand dealing with a real operational problem.
"Our RTO dropped from 28% to 9% in the first month. That's real money back in our pocket."
— D2C apparel brand · Lahore · PKR 8M monthly revenue
Schools & Education
Parents respond to WhatsApp. Not school portals.
Everything a school communicates — admissions, fees, results, timetables, transport, events — consolidated on the one channel parents actually use. ovo AI answers parent queries in Roman Urdu, English, or Urdu script — without a dedicated parent relations team.
3×
Higher response rate vs email
47/day
Avg fee reminders auto-sent per school
< 2min
Average parent response to WhatsApp
The problem
Fee collection emails get ignored. Portal login rates are under 20%.
The average Pakistani school sends a fee reminder email, gets a 12% open rate, and then has office staff spend two full days calling parents. WhatsApp has a 98% open rate. Parents respond within 3 minutes on average. Kliovo Edu automates the entire fee collection communication cycle: reminder sequences, payment confirmation follow-ups, and escalation to the admin team if a parent hasn't responded after 3 attempts. Schools report cutting fee collection time from 2 weeks to 2–3 days.
What you get
- Admission campaign flows with automated follow-up sequences
- Fee reminder sequences with payment follow-up and escalation
- Result publishing via WhatsApp (individual results, not broadcasts)
- Timetable and schedule updates sent to relevant year groups
- Parent Q&A handled by ovo AI in Roman Urdu and English
- Transport delay and route change notifications
- Event RSVP collection with response tracking
- Enrollment confirmation and document checklist automation
- At-risk student early warning alerts to staff
Kliovo Edu's Roman Urdu capability is critical for Pakistani schools. Parents communicate in Roman Urdu — "fees kab tak bhejni hai?" is the message your office staff reads a hundred times a day. ovo AI understands it natively, responds in the same register, and escalates only when the query genuinely requires human intervention.
"Fee collection for April took 2 days instead of 2 weeks. Parents actually read WhatsApp."
— School principal · Islamabad · 600 students
Clinics & Healthcare
Your patients shouldn't wait on hold to book an appointment.
Full patient communication lifecycle on WhatsApp: appointment booking, reminders, lab report delivery, prescription refills, and follow-up care — with ovo AI handling the volume so clinical staff focus on clinical work, not phones.
< 30s
Appointment booking time
80%
Patient queries handled by AI
3-tier
SLA escalation to clinical staff
The problem
Every missed appointment costs Rs. 2,000–5,000 in lost revenue.
A mid-sized clinic in Islamabad sees 80–120 patients per day. Without automated reminders, no-show rates average 20–25%. That's 16–30 empty slots per day at Rs. 2,000–5,000 per consultation — Rs. 30,000–150,000 in daily revenue at risk from an entirely solvable problem. Kliovo Care sends appointment reminders 24 hours and 1 hour before the slot, handles reschedule requests without hold time, and follows up on missed appointments automatically — no receptionist involvement.
What you get
- Appointment booking via WhatsApp — no app download, no portal login
- 24-hour and 1-hour automatic pre-appointment reminders
- Reschedule handling without hold time or receptionist involvement
- Lab report delivery via WhatsApp (secured, patient-specific)
- Prescription refill request automation
- Post-visit follow-up care reminders and instructions
- AI-handled patient FAQs (clinic hours, directions, payment, doctor availability)
- Escalation to correct department or doctor — with clinical context
- Insurance pre-authorisation follow-up sequences
ovo AI's smart escalation layer is critical for healthcare. The AI is configured to immediately escalate any message that contains symptoms, medical urgency signals, or explicit requests for clinical advice — to a qualified team member, never to a generic queue. Patient safety is built into the escalation logic.
"No-shows dropped 60%. Lab report delivery queries — which used to flood our front desk — now happen automatically."
— Clinic manager · Islamabad
Any Customer-Facing Business
Every business that talks to customers needs this.
If you have customers on WhatsApp, Instagram, or Facebook — and more messages than your team can handle — Kliovo Chat gives you a shared inbox, ovo AI, and automation flows that work for any business type: retail, services, real estate, logistics, travel, and more.
38+
Platform features
500+
Global clients since 2018
3
Channels in one inbox
The problem
Messages split across personal phones. No visibility into agent performance.
The average Pakistani SME in 2026 manages customer conversations across 3–5 different personal WhatsApp numbers held by individual sales agents. When an agent leaves, the customer relationship and conversation history leave with them. There's no way to audit response times, no record of what was promised, and no visibility into which conversations have been dropped. Kliovo Chat consolidates everything: one inbox, one number, full conversation history, and role-based access so every agent sees only what they should.
What you get
- Shared inbox: WhatsApp + Instagram + Facebook Messenger
- ovo AI for automated customer responses
- Visual flow builder with 50+ ready-made templates
- Broadcast campaigns with delivery and engagement analytics
- Smart customer segments with AND/OR logic builder
- Drip campaigns and multi-step message sequences
- Comment automation (Instagram and Facebook comments → WhatsApp DM)
- WhatsApp forms and CSAT/NPS/thumbs surveys
- Role-based access: Owner, Admin, Agent, Super Admin
- Public REST API and incoming/outgoing webhooks
- Real-time conversation delivery via WebSockets
- Embeddable website chat widget
Kliovo Chat has been serving international clients since 2018 — USA, UK, and Gulf businesses with global-standard expectations. Every feature in the platform was built to that standard, then adapted for Pakistan's market specifics. You get a global-grade inbox with Pakistani integrations built in.
"We moved 14 agents from individual phones to one inbox. Overnight, we could see everything."
— Operations head · Retail brand · UAE